HP all-in-one dead desktop

[Kerrya]

This HP all in one originally came with Win 8 on it but upgraded to win 10 at some point.

Now, after logging in the desktop and the task bar are completely empty. There is a home button, but it's dead. You can't right or left click on it.

Can't boot to safe mode in Win8/10 using f8 and can't get into settings to go to safe mode.

Any ideas?

Any help appreciated

Kerry

 

[Diggs]

Sounds like the Avast problems of old.

Pull the drive, FABs, N&P Win10, apps, and FABs again.

 

[Kerrya]

OK...thanks

N&P Win10 ??

Kerry

 

[Porthos]

N&P Win10 ??

Wipe and reinstall after testing drive. Better replace the drive with a SSD. Fabs is for backing up data.

 

[MichaelBits]

Can't boot to safe mode in Win8/10 using f8 and can't get into settings to go to safe mode.

In Windows 10, the easiest way to get to safe mode is from the login screen.
When at the login screen, instead of putting in the password, hold the "shift" key and click the power icon and select restart. This will boot you into the options to select safe mode.

 

[fincoder]

In Windows 10, the easiest way to get to safe mode is from the login screen.

And if the system isn't functioning well enough for that, you can boot from a Windows 10 installer USB to get repair options including Safe Mode.

But it looks like it needs data saved and clean install of Win 10 (N&P as they call it here).

 

[Diggs]

Sorry for the slang. Thought you might have done some reading here by now. "N&P" is "Nuke and Pave". Totally remove and obliterate (Nuke) whats on the hard drive so it is fresh checking for issues and problems with the drive itself and "Pave" over it with a fresh Windows 10 installation. I usually put the drive on a Linux machine for the "Nuke" part of it but that's just old habits to get rid of stubborn Windows partitions. Any N&P now includes a SSD these days even if the customer didn't expressly ask for it. The time savings on a fresh install is worth it to me. The customer is always ecstatic.