david248005
Member
- Reaction score
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- Location
- Dumfries, Scotland
Hi
I've inherited a HP Compaq 8710p laptop from a customer. It originall had wine spilled on it and was sent back to HP for a repair under warranty.
The RAM was removed before sending away as it had a Kingston RAM upgrade,
The two strips of 2G were faulty.
Anyway the laptop gets repaired with the replacement mainboard and this is when I get the call. They want me to get the RAM replaced by Kingston and then refit back into the laptop, the laptop currently is running a single stick of 512MB.
I get the new RAM back from Kingston but cannot get either of the sticks to run in the primary module under the keyboard. I've tried other sticks of RAM, 512,1GB and other 2G sticks but it will only run with a 512MB stick in this slot. The other slot under the plastic cover will take either 2G stick. therfore the most I can run with is 2512 Of RAM.
I have put the Kingston sticks into other laptops and they work fine.
HP don't wanrt to know because its not their RAM and Kingston obviously say it's not their RAM thats causing the problem which I agree with.
To me it looks like another mainboard but as it;s under warranty how should I go about this??
I've never seen a slot act like this.
Incidentally. when I put more than 512 in the primary slot sometimes I get to a bios screen but 9 out of 10 I don't. the opccasions when i do I can see that the bios is seeing the whole 4096RAM.
Any thoughts?
Dave
I've inherited a HP Compaq 8710p laptop from a customer. It originall had wine spilled on it and was sent back to HP for a repair under warranty.
The RAM was removed before sending away as it had a Kingston RAM upgrade,
The two strips of 2G were faulty.
Anyway the laptop gets repaired with the replacement mainboard and this is when I get the call. They want me to get the RAM replaced by Kingston and then refit back into the laptop, the laptop currently is running a single stick of 512MB.
I get the new RAM back from Kingston but cannot get either of the sticks to run in the primary module under the keyboard. I've tried other sticks of RAM, 512,1GB and other 2G sticks but it will only run with a 512MB stick in this slot. The other slot under the plastic cover will take either 2G stick. therfore the most I can run with is 2512 Of RAM.
I have put the Kingston sticks into other laptops and they work fine.
HP don't wanrt to know because its not their RAM and Kingston obviously say it's not their RAM thats causing the problem which I agree with.
To me it looks like another mainboard but as it;s under warranty how should I go about this??
I've never seen a slot act like this.
Incidentally. when I put more than 512 in the primary slot sometimes I get to a bios screen but 9 out of 10 I don't. the opccasions when i do I can see that the bios is seeing the whole 4096RAM.
Any thoughts?
Dave
