HP 15

[River Valley Computer]

We have a 4 year old HP 15 in originally with 8.1. Put in an SSD, Loaded Windows 10 (1909) on it. Touch pad is sporadic now. It will move a little and then stop, move a little then stop. Hooked up an external mouse same thing. Loaded Linux - touch pad and external mouse works great. Down loaded most current (and only) driver from HP for touch pad and controller. Still nothing. Loaded Windows 10 (1809) same thing.

Short of painting a target on it for target practice and suggestions.

TIA

 

[backwoodsman]

Well the target idea sounds like the best plan for an HP 15. But assuming you want to save the machine, I'd suggest SDIO to find working drivers.

 

[Porthos]

Down loaded most current (and only) driver from HP for touch pad and controller. Still nothing. Loaded Windows 10 (1809) same thing.

Current BIOS?

 

[Markverhyden]

How does the mouse behave during the installation setup? Safe mode?

 

[Diggs]

I had an HP laptop recently with flakey touch pad. Rolled back the driver and turned off updates for it and it is good.

 

[River Valley Computer]

Well the target idea sounds like the best plan for an HP 15. But assuming you want to save the machine, I'd suggest SDIO to find working drivers.

Sorry - forgot to mentions we tried Speedy Driver too.

Current BIOS?

Bios was updated. Thanks

 

[glennd]

Certainly sounds like the wrong driver. Boot to Linux to see how that behaves. Use SDIO to try older drivers, if available. The latest is not always the greatest, just ask Microsoft

 

[River Valley Computer]

Certainly sounds like the wrong driver. Boot to Linux to see how that behaves. Use SDIO to try older drivers, if available. The latest is not always the greatest, just ask Microsoft

Agreed - latest is NOT always the greatest. We tried Linux - everything worked. Tried Snappy - non-applicable. Thanks

 

[fincoder]

Could also possibly be the graphics driver.

 

[River Valley Computer]

Agreed - latest is NOT always the greatest. We tried Linux = everything worked. Tried Snappy - non-applicable.

Could also possibly be the graphics driver.

That's what our feeling is too but tried the only graphics driver HP had. Also tried Snappy. No luck. The target idea is looking better everyday but the customer won't buy into it.

 

[frase]

Fecking hate these machines, never going to service one again. Hardley Perfect pieces of shite.

 

[River Valley Computer]

Fecking hate these machines, never going to service one again. Hardley Perfect pieces of shite.

AMEN!!!!!!!

 

[seashore]

What apps does the customer use it for? They may be perfectly fine with just Linux and LibreOffice.

 

[sapphirescales]

Could be power related. Does the cursor jump like this when it's running on battery alone? You could also try running it without a battery to see if that solves it. If it does, then the issue is with the battery/charger. This is more common on Dell laptops, but I've seen it on other brands occasionally.

 

[River Valley Computer]

What apps does the customer use it for? They may be perfectly fine with just Linux and LibreOffice.

We presented that option to the client but they said NO!!! We are really ready to throw our hands up and admit defeat but we hate that!!! We have a call to MS today and they are support to look into it. I will report back on that.

 

[River Valley Computer]

Could be power related. Does the cursor jump like this when it's running on battery alone? You could also try running it without a battery to see if that solves it. If it does, then the issue is with the battery/charger. This is more common on Dell laptops, but I've seen it on other brands occasionally.

Good thought but we tried that. Also it worked with Linux so that negates that idea. But thanks anyway. Yes we have have a couple Dells (Inspirons) do that.

 

[sapphirescales]

it worked with Linux so that negates that idea

Not true. The drivers in Linux are typically much more old/simple and will result in a "better" experience compared to the proper drivers in Windows if you've got a trackpad that's acting up due to power related problems. I would try disabling Intel Speedstep in the BIOS just to rule it out completely.

 

[River Valley Computer]

Not true. The drivers in Linux are typically much more old/simple and will result in a "better" experience compared to the proper drivers in Windows if you've got a trackpad that's acting up due to power related problems. I would try disabling Intel Speedstep in the BIOS just to rule it out completely.

What we used Linux for was to guarantee there was no hardware problems.

There is no Speedstep option in this fabulously designed laptop aka Walmart. Only 4 years old and potentially junk.

 

[Porthos]

Only 4 years old and potentially junk.

Potentially

 

[backwoodsman]

Well, you could always put Windows 8.1 back on it. If they want to try 10 again sometime in the future, maybe the driver problem will be sorted out by then.