How to get quality customers and rid the cheap ones?

[The Tech's Touch]

Another quote is "When you buy quality, you only cry once"


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LOL absolutely right!!!!!

 

[resolvetech]

That's cause you are doing break-fix work. I almost never FIX a computer. I replace computers and migrate data and applications over. I sell MSP services that allow me to earn recurring revenue. I manage networks and monitor firewalls. I provide clients with cloud based mail servers, sharepoint services, setup so that users can remote in and work from home. That's how you do better than the pizza techs.

Well said...customers should be on some type of agreement even if its just a block of time. You want customers who understand that stuff breaks and they need you to run their business efficiently. Like you said, I don't do too many "fixes" these days. Stay away from the low margin business and do swapping or adding of drives, memory, graphics adapters, etc in certain instances (because you can do it fast). Usually, they're three or four years into their computer and labor is the most expensive part of this business...hardware is cheap.

 

[Rocco]

Stop giving the discount. I ask for a discount everywhere I go when I am shopping me for me, or for my church. Whether it's a non profit discount or a veteran discount. I get told no a lot, and they still receive my business.

If someone says, so and so on cl is only charging $20 an hour, I look it up and write down the phone number for them. I do not compete with my prices. I compete with what I offer.