help and advise with hp laptop

[cooltech]

First off they said the computer was running slow.

The computer that I am working on is an amd athlonx2 64 hp laptop 15.6 and need some help/advise. hp g60

I have spent almost two days at least feels like it on this machine. I think it was 22 hours.

First day got ride of virus/trojans/pup's you name it, but it had no mbr kits (interesting). They also did not have an firewall or virus scanner when I recieved it.

Used otl,sas,malwarebytes,hitmanpro3.6,cce,procexp,aswmbr,TFC,RootRepeal,gmer, and some others.

But long story short I was able to get rid of all the virus's off the computer except for the remants. Now the remants that were left was bProtectorforwindows and the searchplugin. They were a pain to get rid of manually.

Now is there an easier way of doing this tracking down remants and remove them manually? I have not been able to find anything easier. I know n&p it!! But it has hp mbr partions or take clients stuff off and do a system recovery/reinstall but it might still have a virus.That would also be against windows policy to n&p it with a windows only cd. I am looking for a better way of doing this?

What would be a good way to work with hp/big name brand partions'? I know that they have recovery cds but from my experience they don't really work that well compared to windows cd. I was also told that the recovery cds are basically a windows cd. I usually do custom built pc/htpc/laptops.

Now on to the second adventure well the main goal is computer running slow. After removing the remants. I ran ccleaner, installed a/v and firewall. But the laptop still seems sluggish and ideas or advise? Used hddtune and it passed. Its 5400rpm hdd. laptop is in good condition.

Thanks,

 

[ComputerRepairTech]

Now is there an easier way of doing this tracking down remants and remove them manually? I have not been able to find anything easier. I know n&p it!! But it has hp mbr partions or take clients stuff off and do a system recovery/reinstall but it might still have a virus.That would also be against windows policy to n&p it with a windows only cd. I am looking for a better way of doing this?

Now on to the second adventure well the main goal is computer running slow. After removing the remants. I ran ccleaner, installed a/v and firewall. But the laptop still seems sluggish and ideas or advise? Used hddtune and it passed. Its 5400rpm hdd. laptop is in good condition.

Thanks,

D7 can help you find remaining reg entries.

Sluggish eh? What kind of read speed you getting with hddtune?

 

[cooltech]

That was a 320gb hdd. Access time is 21.2ms and can be 13 to 17 and the maxium time 22.44mbs should be at least 65 from read their website. the average 3.9 mbs

I had files that were lock by the system that were recuring.But delete them all from the c:/ drive there 15 file locked. Wait I just did a search and they are showing up but when i click on the file it says it does not exist and the desktop.ini won't delete either. scratch the desktop.ini I was able to finally delete from recuring. I have 5 that do not exist in the user/picture folder but show up in the search and won't delete (bprotector)
Last time I tried D7 on a customer pc I had to reinstall the hard drive something went wrong. I will have to try it again in a vm.

D7 can help you find remaining reg entries.
Sluggish eh? What kind of read speed you getting with hddtune?

 

[jaydeee]

try first the following:
1. run ccleaner
2. run rkill
3. run malwarebytes
4. run avast
this means you need to (install except for rkill) these application on your computer.

ccleaner may clean your registry if you want it.

 

[cooltech]

I usually run malwarebytes,sas portable,aswmbr for the first time. If their is a lot of virus I will boot up dr web live cd and some others.

try first the following:
1. run ccleaner
2. run rkill
3. run malwarebytes
4. run avast
this means you need to (install except for rkill) these application on your computer.

ccleaner may clean your registry if you want it.

 

[ComputerRepairTech]

check for pio mode issue

 

[NYJimbo]

You dont mention how much ram is in use after its fully up and running. What if anything is eating the CPU in Taskmanager. What is running at startup as per Ccleaner that you think you can take out.

 

[cooltech]

It has newer hardware. So this will not matter with the pio mode. It has windows vista.

check for pio mode issue

 

[cooltech]

I am using procexp.exe from systeminternals.
Up and runing at 846MB to 870MB. It has 3.00gb ram. 2.10ghz 32-bit vista home premium os service pack 2
It has dual cpu and they are showing low levels. Run at 4% to 20%
Runing are a/v and firewall,skype,yahoo messeger,malwarebytes and gamexn go.

You dont mention how much ram is in use after its fully up and running. What if anything is eating the CPU in Taskmanager. What is running at startup as per Ccleaner that you think you can take out.

 

[iisjman07]

I'd recommend you do a couple of things:

• Test the hard drive - this is a very common reason that computers slow down. I quite like a tool called DFT (Drive Fitness Test)
• Run a virus scan using a rescue cd - that way you won't run into any locked file problems

I'd also take a look at a SysInternals application called 'Autoruns', it's a tool which loads all the common system startup locations (things like HKLM\Run, Services, Task Scheduler, Internet Explorer Addons) and it can make removing malware infections much easier. Think of it like msconfig on steroids.

 

[ComputerRepairTech]

It has newer hardware. So this will not matter with the pio mode. It has windows vista.

Oh hmm well I am always looking to gain more knowledge. Tell me why it can't be a pio mode issue.

 

[cooltech]

I have been use Comodo Cleaning Essentials which I think has autorun.
What to think about Comodo Cleaning Essentials compared to sysinternal?

If the virus are really bad I usually use dr web live cd or partedmagic for testing the machine.

Thanks, I will try DFT and see if that will work.

I could sell them sdd and then use hdd has a backup. But how would I deal with windows and recovory part ?

I'd recommend you do a couple of things:

• Test the hard drive - this is a very common reason that computers slow down. I quite like a tool called DFT (Drive Fitness Test)
• Run a virus scan using a rescue cd - that way you won't run into any locked file problems

I'd also take a look at a SysInternals application called 'Autoruns', it's a tool which loads all the common system startup locations (things like HKLM\Run, Services, Task Scheduler, Internet Explorer Addons) and it can make removing malware infections much easier. Think of it like msconfig on steroids.

 

[cooltech]

If you do not see any Primary IDE Channels or Secondary IDE Channels listed, you have a modern hard drive which uses a newer technology so this PIO mode issue would not be the problem.That is when you move on to hdd failing. At least from some of my reads that I have done. And I could be wrong too. As I am always learning something new.

Oh hmm well I am always looking to gain more knowledge. Tell me why it can't be a pio mode issue.

 

[ComputerRepairTech]

If you do not see any Primary IDE Channels or Secondary IDE Channels listed, you have a modern hard drive which uses a newer technology so this PIO mode issue would not be the problem.That is when you move on to hdd failing. At least from some of my reads that I have done. And I could be wrong too. As I am always learning something new.

I was being half sarcastic, you said newer hardware and vista I didnt jump to the assumption that it had no ide controller at all

Such a low average MBps though...when your not doing anything does the HD constantly in use? (HD LED)?

Edit: While I have not personally seen such a PC with a pio issue I can not confirm that it is not possible. Perhaps someone else can.

 

[cooltech]

hd light is not on when it's idle. It runs really calm through

When it boots up and right after login 1 minute 1/2 to windows screen then boot up icons 2 mins(battery,clock,internet. Then a minute or two a/v and firewall and so on.) and at the same time I can not click on the icons to look at them or close them until they are done loading.

Loading a program take 20-40 seconds to load after uac. Instead of 2-5 seconds.

Edit: That's true

I was being half sarcastic, you said newer hardware and vista I didnt jump to the assumption that it had no ide controller at all

Such a low average MBps though...when your not doing anything does the HD constantly in use? (HD LED)?

Edit: While I have not personally seen such a PC with a pio issue I can not confirm that it is not possible. Perhaps someone else can.

 

[NYJimbo]

Somebody please correct me on this if I am wrong, but if a SATA controller is set to IDE doesn't it FULLY emulate the IDE protocol/mode and therefore can have a device, regardless of physical connection, in PIO mode, for whatever reason it decided ?

What I mean is that if you have a SATA device on a SATA controller that is set in IDE mode, is it possible for some reason the SATA device could be misread and seen as only PIO mode capable.

 

[ComputerRepairTech]

Somebody please correct me on this if I am wrong, but if a SATA controller is set to IDE doesn't it FULLY emulate the IDE protocol/mode and therefore can have a device, regardless of physical connection, in PIO mode, for whatever reason it decided ?

What I mean is that if you have a SATA device on a SATA controller that is set in IDE mode, is it possible for some reason the SATA device could be misread and seen as only PIO mode capable.

Correct, but i think i usually see that under primary ide channel

Edit: Keep in mind the vast majority of my experience is with systems that have IDE. So those newer systems with no IDE at all I can't say for sure.

 

[cooltech]

This might help. http://wiki.osdev.org/AHCI

Somebody please correct me on this if I am wrong, but if a SATA controller is set to IDE doesn't it FULLY emulate the IDE protocol/mode and therefore can have a device, regardless of physical connection, in PIO mode, for whatever reason it decided ?

What I mean is that if you have a SATA device on a SATA controller that is set in IDE mode, is it possible for some reason the SATA device could be misread and seen as only PIO mode capable.

 

[NYJimbo]

This might help. http://wiki.osdev.org/AHCI

I understand the concept, but I haven't see the PIO mode default happen on a SATA controller to SATA device.

 

[cooltech]

I think it is because of the achi/mobo thing.

This is interesting "bootcfg /rebuild in recovery console to fix the boot.ini if you move it to another controller"

I understand the concept, but I haven't see the PIO mode default happen on a SATA controller to SATA device.