Having trouble removing this heatsink - pics included

[joydivision]

Remvoing the motherboard on a small case is not just six screws. Its removing drive bays and all the rest of it. Its faff I have don't have time for especialy when I am not making any money from this job.

I have just tried to remove it again by squeezing the two clips but they just won't shift. If I break the clip I realise I can get one of ebay but my client wants it back today .

 

[Fixedathome.com]

Remvoing the motherboard on a small case is not just six screws. Its removing drive bays and all the rest of it. Its faff I have don't have time for especialy when I am not making any money from this job.

I have just tried to remove it again by squeezing the two clips but they just won't shift. If I break the clip I realise I can get one of ebay but my client wants it back today .

I would have thought being honest with the customer is the best way to go here?
"I suspect that the CPU is overheating and I need to remove the heatsink. The heatsink on this model is a non standard fitting and is difficult to remove. There is a chance that it may become damaged when removing it so if this happens I will need to hold on to the PC for a few more days to obtain a replacement."

Is there any particular reason that you are not making money from this job or is it just one of those pain in the ass jobs that has taken up far more time than you initially thought?

Edit: Ignore the last question as I just read your other post

 

[Kitten Kong]

Does it have the same type of connector on the board as shown here?



If so, I have a spare one here, if you need it, give me a shout, and your more than welcome to collect it.

I also have a complete hsf, with the bottom plate.

 

[joydivision]

Thanks Nige I think I will end up having to remove the board and see if I can remove it that way. Its just not shift at all. The reason I am not making any money on it is I replaced the HD (the old one was dying) but its still slow. It turns out there were two problems with it and I miss one so its sort of my fault. If I give him a refund I have lost £80 as I am stuck with a used 160GB IDE drive. I can't actually see the base of the CPU because access is restricted so I don't know if its the same, it dosn't look like it is.

 

[Kitten Kong]

No worries mate.

IF the board has the 4 holes in it, there is a hsf I have which will do the job. But it does mean removal of the board complete though, and I know you dont really want to go this route.

But again, its here if you need it.

 

[joydivision]

Finally got it off, had to remove the top of the case to allow side on access and then used a screw driver to prise a clip. Was quite easy in the end.

Had a look at the CPU and the cores are black, I thought they were burnt but its just thick dust which has some how setteled on what is left of the thermal paste. Either way its been over heating without a doubt, just wonder if there is any damage to the CPU.

Hopefully this will be useful for other techs when diagnosing strangely slow PCs. I just had a feeling with this it was a cooling issue from the start like we always get a hunt.

 

[14049752]

then used a screw driver to prise a clip. Was quite easy in the end.

That's what I was trying to say all along....