Have your own KB?

[frase]

At a Hospital I used to work at we had one. End users never used it..waste of time - good for other techs whom might have an issue they are unaware of.

 

[allstarit]

Im using Office 365 for my emails so i have been using OneNote for my KB articles and useful information. I can access it anywhere via Office 365 portal and i create a notebook for each client and also have a seperate how to area for specific programs.
This is only for internal user - dont give access to clients ect.

For common issues i want to give to clients my ticketing system (WHMCS) has a KB page and i can put articles in there- have only a few at the moment but something id like to work on more.

 

[Altster]

Darn... I know I'm old and don't keep with up current shortcut terminology etc, but my only understanding of KB is 'keyboard' and 'kilobytes'

That was the first thing I thought of, too!

 

[glennd]

That was the first thing I thought of, too!

Yes I have my own keyboard

 

[mraikes]

Use evernote as well, if you have the evernote extension on your browser it will also show evernote results on the right hand side when you search on google.

I've been using Evernote for forever and completely missed that browser option. Just turned it on - very handy.

 

[mraikes]

I almost think it'd be really cool of TechNibble would have a community KB in KB format or even Wiki format that people who have been here a while can submit to.

We had an experiment with dedicated KB/Wiki section awhile back (a few years? Not sure - time flies.) It didn't go over well. But really, TN is just one big searchable wiki as it is. I do it all the time.

 

[xylltch]

We have a very powerful KB platform at work but for our group it mostly gets used for documenting processes (parts ordering, warranty service procedures, billing, communication guidelines, etc) rather than as a storehouse of knowledge for specific troubleshooting or repair procedures. We're starting to add more general training information to it and I want to start collecting and writing down all of the little tricks and fixes that we encounter, but it's hard knowing where to start sometimes.

I have a bunch of in-progress documents but all of the old stuff also has to be reviewed as well and it's tough to find time during the day to focus on it. It always seems like there are other projects that are more urgent even though I know that proper documentation will save time in the long run.