Have I completely lost my mind?

Did I slip into the Twilight Zone or are the previous two posts on the wrong thread?
We have the correct thread. It is about an rmm customer not turning on their computer for 103 days, therefore it could not be maintained. If you can setup the computer system so you can make it turn itself on without the customer needing to do it then it would solve his issue
 
I'm small enough that every penny counts. So, even a residential client at $9.95mo. matters. But today I fired my next-door-neighbor. Not because of non-payment, but because they haven't turned on their machine for 103-days and I feel like I'm stealing from them. I've had several conversations with them over the entire time (about 8-months) about this and they say they want to continue every time. I gotta tell ya it makes me feel dishonest to charge for a service that's not being used at all. That's why I fired them, I guess, because I feel guilty about taking money for nothing. Yeah, I know I'm weird.
Not weird!..Just honest!
 
[/QUOTE]... I don't do residential anymore. People are not using PCs anymore. Not for home use.[/QUOTE]
With respect, thats a ridiculous statement!
 
... I don't do residential anymore. People are not using PCs anymore. Not for home use.
With respect, thats a ridiculous statement![/QUOTE]
With smartphone use up, people do not need to use their PCs as much. I know plenty of users just like this thread that stopped using them in favor of an iPad. If all you do is email and Facebook ....[/QUOTE]
85% of my customers are "residential" with both desktop and laptop computers. They also own iPads/Android tablets and of course - phones.
The other 15% are small businesses that also have iPads/Tablets, but the bulk of their daily workflow is on PC's, a small number using Mac and an even smaller number using a smartphone to check email etc.
A large percentage of my residential customers "email and Facebook." Some are into video editing, gaming, net surfing, ebay purchasing/selling etc which they do on their PC, not their ipads/tablets or smartphones.
Yes, I agree that a lot of people use their phone for Facebook when they are out and about, but they end up on their computers.
 
With smartphone use up, people do not need to use their PCs as much. I know plenty of users just like this thread that stopped using them in favor of an iPad. If all you do is email and Facebook ....

I agree with this. About 80% of my clients are SOHO or Small Business the remaining 20% that are residential I might see them once a year MAYBE twice a year. They just tell me they really don't use their PC because their phone and iPad generally is good enough for what they need.
 
So, I lost a client because of a false sense of guilt? Perfect. What a dork!

I'm hoping you've never made a claim on your auto insurance, but it's there for you. Peace of mind. What would you do if your auto insurance turned round and said "Well Mike's never made a claim. We'll just end his contract."

As others have said, it's about peace of mind. You being there for when things DO go wrong.

Invite yourself around for a coffee, and tell them that you've thought about it, had a word with a few other people, and you want to be there for them :D

Andy
 
Maybe it's just a southern hemisphere thing.

I must agree that sales of "new" PC's have dropped dramatically over the last 2-3 years, but my repair workload (for desktops and laptops) is as good as ever.
Sales of laptops have remained steady so far, but they too are slowing.
However, with SSD prices dropping and parts generally inexpensive, a lot of my clients are choosing to take the upgrade path.
Its amazing what an SSD and a stick of Ram can do!
BTW, we pay the "Apple Tax" here so anything "Apple" costs a small fortune!
 
One point I forgot to mention is the fact that the software they use on their Windows PC doesn't work on phones/Tablet/ipads etc.
Yes, I know there are "alternatives" to a lot of Windows software, but its much easier to use on a larger screen, with a full sized keyboard and a mouse.
 
ASUS laptop with secondary 27" monitor. I have about 30 tabs open on the 27" monitor.
There are 10 open on the laptop screen.
Yes... I do need them all to be open and accessible!
 
One point I forgot to mention is the fact that the software they use on their Windows PC doesn't work on phones/Tablet/ipads etc.
Yes, I know there are "alternatives" to a lot of Windows software, but its much easier to use on a larger screen, with a full sized keyboard and a mouse.
You are making the assumption that they are doing something other than reading email and facebook. At work or at school that can be true. At home, it's the iPhone and they are Snapchatting and posting to Instagram. Ten years ago to get on the internet you HAD to have a computer. Now my watch can get on the internet. My thermostat is on the internet! My next door neighbor gave up her PC when it crashed last year. She did her taxes on an iPad. She liked it, it is easier to use than a laptop for her. PCs started out as business appliances and then came into the home and now they are retreating back to being business appliances.
 
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