Funcom horrible customer support

[Galdorf]

Game is only 4 years old and this is reply to crashing in game.

Hello,

I'm sorry that your technical support questions have thus far gone without a response. Recent changes to Funcom's Customer Service have reduced our ability to efficiently and accurately diagnose Technical problems with our aging games.

In order to better help with this transition, we've asked our Quality Assurance department to contribute some incredibly helpful information to our Help Topics in our various game forums. If you search in the Support section of any of our games, you'll find these topics that try to address the vast majority of technical solutions we've provided in the past.

I understand that this is going to be a transition that is disappointing to many; we will continue to do the best we can and update the forums as we learn things. We also hope that players will provide their findings on the forums when they run into new and unique problems as these pieces of software age.

 

[GreyWolf]

Smells generic and for something like this seems that they are aware of the problem but do not have the means to fix it.

 

[nerd2u]

With the speed they pump out games these days this doesn't surprise me

Sent from my SM-G870W using Tapatalk

 

[Galdorf]

Funcom Customer Service is changing. Our goal continues to be to offer the best service we can, but what this looks like continues to change. Moving forward, we will provide faster more comprehensive service to players that actively support our games monetarily. Furthermore, we will be reducing the breadth of services we offer our free to play community. To be clear, most customer service interactions will remain unchanged. We are having to reign in a few services we've offered in the past.

Here are three example situations that demonstrate the changes:

Account Page Services and Complications - We will continue to offer full service for all players for these issues.

In Game Issues that Block Mission or Experience Progress - We will continue to offer full service for all players for these issues.

Deletion, Crafting or Currency-based Purchase Mistakes - We will be happy to continue to assist paying players. We will have to stop providing these kinds of services for players who do not support us financially. This includes item and character deletion. Items necessary for the completion of missions and quests are not included in this change of policy.

Raid Loot Reassignments and Expired Mail Recovery – We are no longer able to assist players with these requests.

• Please note that these changes are not comprehensive. These are examples of policies to provide insight into the changes.

We're excited about the opportunities to serve our community. We're going to continue to refine and update our policies so that we can best help the people that continue to support us.


LOL i have paid one year subscription and can`t get help well i guess once my year is up i will NEVER play another funcom game again monetizing customer support for a f2p game bad idea.