Fun Shut Down Issue

[tucsonpc]

Sounds like you need to put on your IT Hard Hat, get firm with the client, and *strongly* recommend replacing the damaged hardware.

 

[NJW]

I have had it running on my bench for 3 days without a problem.

I don't doubt it. But the whole machine has been stressed.

The surge that destroyed the LAN port (one of the points on a PC that is actually designed with surge protection) had to be dissipated through the rest of the hardware. Just because the LAN port reached its fuse limit doesn't mean that everything else downstream hasn't been pushed beyond its rating. Expect to have an assortment of unexplained symptoms, beginning in a few weeks or months.

Have had this customer for years...

Then you should be sufficiently trusted by him, and you owe it to him, to give him the true story.

 

[MichaelBits]

Oddly enough he asked me if we had any faster ones in stock after I explained the possible issues with the motherboard.

And I was like.... "As a matter of fact I have some HP Pro 6200's in with I5's that are pretty decent. Would be notably faster than your current Dell."
He has an AMD X2 in current system, bench marks around 1700, these I5's are around 5800.

So I'm setting one up this morning for him and just now getting ready to transfer his data over. Hmmm, Maybe I should sell him on an SSD upgrade....
Problem solved hehe.

 

[ZenTree]

SSD defo Good call on the repair though, as much as the tech in us likes to solve everything sometimes it's not in the customer's best interests. Happy customer is the main thing

 

[cypress]

Definitely try to get that SSD for him. Would be a great improvement over what he currently has.

 

[GKB]

Hi Michael...

I'm inclined to believe (as others have speculated) that your issue is motherboard related since you've diagnosed & verified the other potential problems.

Have you checked into the power button itself? Glennd mentioned several items to investigate, which included the physical switches, power switch,e tc.

Specifically 2 things. One, the plastic button itself. It should rebound once you have pressed the button to power on the unit. If it doesn't rebound, it could be the plastic hinge(?) (ie, the part of the button that lifts the button back into position).

Secondly, it could be the tiny switch on the motherboard. I've had a couple of these little switches go out over the years. Some are easy to fix (ie, has some sort of debris in the button), but others are sealed closed and would need a replacement.

Good luck with your repair.....
Cheers!

 

[AnthonyK]

Seems to be an issue with Dell only as I've had this happen to me twice already (Both Dells). On one machine, I had to disable the intel engine management interface driver and on the other was a faulty PSU.