Finally Malwarebytes BLOCKS ALL ransomware attacks.

Not to mention the $39.99 price when I remember it used to be $24.99. Price increases seem to happen when companies buy up smaller competition though. I guess with a statement "blocks all ransomware", I know who to send the bill to when a client comes in with ransomware right? :rolleyes:
 
I like their product and it performs well but if they really believe that they can block all ransomware attacks why do they include a whole paragraph entitled "Limitation of Liability" in their EULA? It basically says that they don't guarantee your data's well being and the only recourse you have is to request a refund of the purchase price of the product.
 
I'll never understand computer technicians love and support for a product that completes with their skills and takes money off their table. That logic just escapes me.

Maybe they should hang a sign in the window saying before you bring in your computer have you downloaded and tried MalwareBytes? It might save you some money. - smh
 
inbargains said:
I'll never understand computer technicians love and support for a product that completes with their skills and takes money off their table. That logic just escapes me.

Maybe they should hang a sign in the window saying before you bring in your computer have you downloaded and tried MalwareBytes? It might save you some money. - smh
Click to expand...
So you're saying it's better to remove malware and not offer a solution to the problem so you can get repeat business when they re-infect their machine than to offer a good anti-virus/anti-malware solution? I can't follow this logic. However to get recurring revenue in an ethical way would be to offer a sort of MSP/Security plan so you get paid to keep them protected. Best for everybody.
 
How many have actually upgraded to 3.0 without any big issues? I have yet to do so myself due to the bug fixes they are still doing.
 
Slaters Kustum Machines said:
So you're saying it's better to remove malware and not offer a solution to the problem so you can get repeat business when they re-infect their machine than to offer a good anti-virus/anti-malware solution? I can't follow this logic. However to get recurring revenue in an ethical way would be to offer a sort of MSP/Security plan so you get paid to keep them protected. Best for everybody.
Click to expand...

We offer KIS for our customers and they rarely return infected. Sorry if my message got lost but MBAM has always been a cleanup tool in my vocabulary and they're still buying up smaller cleanup tools technicians have used for years. For technicians to provide cleanup tools to end users is counter-productive - imo. You're suggesting maybe we just leave a pdf file on their desktops so they never have to return for a clean-out? Give them a map to clean up their own machines?

MSP doesn't work for the large majority of retail consumers as they're already concerned with privacy and many won't pay a reasonable fee for a potential repair. Everyone I've seen doing MSP for retail customers are practically giving away time. We have a hard enough time selling them a good A/V over all the free offerings.
 
inbargains said:
I'll never understand computer technicians love and support for a product that completes with their skills and takes money off their table. That logic just escapes me.
Click to expand...
What? I agree with @Slaters Kustum Machines on this. As much as we would love to have repeat business, by your logic that's not the way I want repeat business. I prefer to take care of my customers by offering MSP "after" the initial cleaning. Recurring revenue every month is far better than a once in a while service.

Sure, we could all be sods and just charge them a boat load and send them out the door knowing they will be back. But I like to sleep at night and I like to give customers options. If they dont want MSP then they are likely to at least consider me the next time around. Many of my MSP clients are repeat customers (typically on the 2nd visit) when I break it down to $60/yr for managed AV or $100 a pop every time they bring it in.

inbargains said:
Everyone I've seen doing MSP for retail customers
Click to expand...
There is the problem. I think you mean residential. MSP should not be focused on residential but businesses. While offering at least MSP for AV is acceptable for residential.

I do however agree that MB in the minds of many, including myself, is associated to cleanup utilities. And the comment about buying up businesses is inline with my post a few posts up.
 
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Your PCMD said:
What? I agree with @Slaters Kustum Machines on this. As much as we would love to have repeat business, by your logic that's not the way I want repeat business. I prefer to take care of my customers by offering MSP "after" the initial cleaning. Recurring revenue every month is far better than a once in a while service.

Sure, we could all be sods and just charge them a boat load and send them out the door knowing they will be back. But I like to sleep at night and I like to give customers options. If they dont want MSP then they are likely to at least consider me the next time around. Many of my MSP clients are repeat customers (typically on the 2nd visit) when I break it down to $60/yr for managed AV or $100 a pop every time they bring it in.


There is the problem. I think you mean residential. MSP should not be focused on residential but businesses. While offering at least MSP for AV is acceptable for residential.
Click to expand...

I don't think name calling is necessary. I can understand why MSP people would like consumers to learn how to clean their own computers. Maybe they can even clean all their buddies systems as well. We rarely have anyone come back in a year re-infected and most of our business is from referrals and long time clients. We obviously have different opinions on MBAM; I'll respect yours and agree to disagree.
 
inbargains said:
We offer KIS for our customers and they rarely return infected. Sorry if my message got lost but MBAM has always been a cleanup tool in my vocabulary and they're still buying up smaller cleanup tools technicians have used for years. For technicians to provide cleanup tools to end users is counter-productive - imo. You're suggesting maybe we just leave a pdf file on their desktops so they never have to return for a clean-out? Give them a map to clean up their own machines?
MSP doesn't work for the large majority of retail consumers as they're already concerned with privacy and many won't pay a reasonable fee for a potential repair. Everyone I've seen doing MSP for retail customers are practically giving away time. We have a hard enough time selling them a good A/V over all the free offerings.
Click to expand...

I see what you're saying. we don't do MSP for residential per se. We do a managed antivirus/unchecky/ublock/patch management (as much as possible) and automated tune-ups. Absolutely zero support if not malware related. It's never been abused so works well for us.
 
inbargains said:
I can understand why MSP people would like consumers to learn how to clean their own computers
Click to expand...
Thats not what MSP is about. Managed Service Provider. Just as it is stated. You manage customers machines. For residential, I only recommend managed anti-virus which teaches customers nothing about servicing their own computers IMO.

And as far as name calling, that's not what I did. It's a metaphor geared towards what pizza techs do and a statement to consider that we all "could" be like them, but for reasons of our own, we choose not to.

I can say this about MB, I do not use it and I don't even tell my clients about it and prefer to offer them AV I sell after I have exhausted all opportunity to get them on managed AV. I know demographics plays a major role and where I live and do business, customers here cannot be bothered to stay off bad websites, download bad things or click every link in an email - even after being told multiple times. I live in a college town so you know the clientele I have to work with mostly.

Sorry if I got you angry, was not my intention.
 
I thought this would be a good time to test this out.

https://www.knowbe4.com/ransomware-simulator

I like MB a lot and don't have a problem with them. The problem I have is whenever anyone says they block 100% of anything.

I tested out the trial version of mbam with everything on and at default settings. I also tried Kaspersky Anti-virus with all the default settings. This is on a windows 10 laptop.

mbam.png kav.png

MB was vunerable 7/10 while Kaspersky was 0/10. I don't know how good this simulator is since it is my first time using it, but I think I'm sticking with Kaspersky for now.

edit- For fun I tested a few other programs but don't have screen shots
Hitman pro alert 2/10 vunerable
Bitdefender anti-ransomware 10/10
mcafee intercepter. 10/10 not only did it not stop anything it killed my pc performance.
norton 0/10
cryptoprevent free 10/10.
 
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Hmmm, just tried RanSim but Avira quarantined its Launcher and all the ransomware modules the program tried to run. Disabling Avira would probably make the test moot, and I'm extremely reluctant to disable it unless I create a drive image before and restore it after such a test. Looks interesting all the same.

@JoeTech, perhaps you could test a trial of Avra Pro (or even Avira free) and let us know how it goes. :)
 
@Larry Sabo I tried to test with Avira Free version since it was already installed on one of my test pc's but I couldn't find a way to get it to exclude the launcher.exe file even after putting the exclusions in. It will still quarantine the launcher and I don't think disabling real time protection would be an accurate test like you mentioned.
 
@Larry Sabo I found out you have to disable real time protection before installing ransim and then set up the exclusions but sometimes the real time protection re-enables and you have to disable it and restore the files and then try to get the files excluded before real-time protection kicks back in. Anyways the free version of Avira blocked everything 0/10 vunerable so I'm assuming pro would be just as good.
 
@Your PCMD I'm sure MB will get better and improve with more time, but you would think no av would claim they can block everything by now.
 
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