Favorite Sentence

[OldSchoolPC]

For me, my favorite sentence is "Why don't you just tell me what's wrong with my computer so that I can fix it?". Hearing a potential client tell me that, has got to be the most annoying thing ever. They'd never say that to another service professional. A plumber, doctor, mechanic, NOPE. I know this topic is brought up a lot on this forums, so really my question is:

What is your favorite sentence from clients?

 

[RichmondTech]

"Thank you for solving my problem."

 

[16k_zx81]

They can say whatever they want when they reach for their wallet or purse or chequebook. Thats my favourite sentence.

 

[PC-Technix]

"Can I come back in a half hour for it"

Edit: "Can we do some trading"..... I hear this all the time

 

[mraikes]

"I'm sure it's something easy . . ."

 

[Rob]

"I'm sure it's something easy . . ."

Yeah, I love that one. It's usually paired with...

"Can you look at it now?"

...and typically said whilst you're standing in front of an enormous, tottering pile of laptops and desktops that are threatening to teeter over and engulf you both at any second.

 

[OldSchoolPC]

"I'm sure it's something easy . . ."

Yeah, after you just told me you spent 12 hours trying to fix it and 4 hours having a 12 year old "expert" work on it. I hear that a lot when I tell them that my average service call is 2 hours (really it's less). They are like, "Oh well, it should just take a minute, right?"

 

[seedubya]

"Do you take cash?"

bull**** filler

 

[altrenda]

Great. You fixed it. While you're here, I have an old dusty computer with windows 98 that I would like my kids to use. Will you take a look?

(OK, more than 1 sentence)

 

[cantech]

I just have a quick question...

 

[Rob]

Heh, that reminds me of another favourite of mine...
"Can I ask you a question?"
It's always struck me as odd. When AI is developed I'm going to ask it this and see if it explodes.

 

[BigMac]

I just have a quick question...

Beat me to it...

"Well, let me ask you this..."

 

[Kitten Kong]

Theres a few..

Whilst your here..

The other guy said it was the (Insert), and now your saying it's (insert), who do I believe?

Can you...

 

[DavidF]

Customer statement: It was fine when we used it yesterday/last week/last month.
Response: That was yesterday. Now it's (insert diagnosis or profanity here) and I can only guess as to what happened in the meantime.

 

[bertie40]

They say

"I don't know anything about computers"

To which I reply .....

"damn, neither do I"

(well, it breaks the ice )


Sent from my iPhone using Tapatalk ..... Whist proclaiming the machine fixed, grabbing the cash and running like hell.

 

[YeOldeStonecat]

They say

"I don't know anything about computers"

To which I reply .....

"damn, neither do I"

(well, it breaks the ice )

.

LOL I say a similar thing....."I just pretend I do"..something along those lines. Yup...breaks the ice, gets some chuckles out of them.

But one of my dreaded questions to hear....I'll be at some business working on their network (we focus mostly on business clients)...and someone will often drop the question.."Can I ask you something...I'm thinking of getting a new computer at home..what should I get?"

That's often asked right when I'm in the middle of doing something...like I have a whole hour to sit them down and try to explain the differences in computers...what purpose will it be used for, and that whole slew of things you should pay attention to when getting a computer.

They always think it's a quick 30 second answer I'll have for them!

 

[eliforp]

Great. You fixed it. While you're here, I have an old dusty computer with windows 98 that I would like my kids to use. Will you take a look?

(OK, more than 1 sentence)

I get this on warranty service calls and they think that since you are already there it should be free!!!!

 

[iisjman07]

Had someone come in the shop a couple of weeks ago and he literally said "I'm looking for a thing..." whilst holding his arms out. We never did work out what he wanted and I'm not sure he knew himself

 

[billyboy]

I dont know if its the wigan dialect, but people always say "what it is, right". Seriously most people say this!

 

['putertutor]

As I'm looking over a machine with dozens of viruses, loads of malware, and so many IE toolbars you'd be lucky to even know you had a website open or not...

"I don't know how that all got there. I'm always very careful about what I do online, and I've told my kids to be careful too."

Often followed by, "But it came with that norton thing. Shouldn't that keep me safe?"