That sounds completely off. If I'm reading you right, that's essentially saying that this deployment software is no different than imaging software? The idea behind deployment software is that you create an image on a reference machine and deploy it to multiple machines. The only possible explanation I can think of is that it's one license per machine, which would be impractical for a computer repair business, but I guess could fit for the target large organization. If I were you, I would call their sales line and explain your situation and ask them if snap deploy is a good solution. If not, I you could always go with imagex and other Microsoft solutions such as SCCM and MDT that are freely available for commercial use. Maybe I'll do a write up, a video tutorial or (eBook?) for using Microsoft's Deployment/Imaging solutions in a Computer repair business environment. The documentation available now (what little there is) is geared towards enterprises and large organizations.