Ever heard of TouchMyPC?

[EdEllingham]

Speaking of trying not to transfer everything, I just got a Dropbox account for this reason. Have you ever tried using dropbox as a faster solution to share your files with remote customers?

 

[neil]

Server busy?

Just signed up for this and tried it out a couple of times. Got into a 'Server busy' loop a couple of times which was worrying, but it eventually cleared and worked reasonably well. Has a bit of an unfinished feel about it somehow, but hopefully with a free account for a year there is time to find out if it gets better or not.

Neil

 

[gpg]

Just signed up and did a little test. Seems to be a little rough around the edges but for a year free I will wait for the smoothing out process. Thanks for the link.

gpg

 

[Knightsman]

Im getting an invalid ID and Password :/

 

[LadeeJ]

I downloaded the Touchmypc and so far i love it. Thanks for clarifying the free trial because I was wondering also. But I will be using this also. I also downloaded Comm10 for online web support. So if anyone is browsing my site and have a quick question they can shoot me a quick IM.. its free...

 

[Knightsman]

I still dont have access. I shot them a trouble ticket, and they said try again early in the week after an update. Guess ill wait a little longer. Wish it worked on android.

 

[Knightsman]

Update: I did finally get access.

So far it works great. Have not had a problem. Hopefully they get support for android soon.

 

[Xander]

One downside I've found so far: I've been remoting from my desk into computer on my workbench (to streamline the remote process while maintaining full control). I really like that there's no timeout on connections, btw. Yesterday, while connected, the host software (desk) did some sort of auto-update and dropped the connection.

I've also submitted a few suggestions, including:

• Able to pre-fill the customer info before the connection starts.
• A customer kept interfering with the process (sigh) while rebooting and I needed to use 3 session IDs to complete the call. Not that big of a deal but I'd rather be able to re-use the same ID for the same customer.
• Able to email-invite a customer from the software, auto-filling the session ID for them.
• The System Info tool should include proxy
• They've got a Process Kill feature but I've asked for something more like RKILL for efficiency.
• Ability for me to leave a Launcher file with the customer and, if they're starting it manually, for it to ask for the session ID. Very handy if a customer is online but can't access web sites.

Sent it yesterday. Haven't heard back yet.

 

[Knightsman]

when your connected put Rkill in the startup folder as the frist option. Then either test to see if it would reconnect, or have the EU reconnect.

might work

 

[Xander]

Their software loads early (for the login screen) so Rkill would kill it off unless you managed to get rkill loading before anything else ... which defeats the purpose

 

[Knightsman]

hmm, i wonder if we make sure the shortcut is put in spot 1 of the folder. I have had some luck when sometimes the "virus" would stop it before it started.

I'm going to test this later today.

 

[Knightsman]

Well RKill did NOT shut down showmypc!

 

[Ender07]

I just got this year-long trial and wanted to try it out, I called my friend and ask her to go through the Touch11.com and so on, once she entered the session ID and downloaded the software and ran it, it would not work the first two times she ran it. Finally after the 3rd session ID it worked for about 5 seconds then crashed. I was using my Win XP Pro machine and she was running a Win 7 Ultimate. I decided I will try it a bit more down the road since I have it for a year, but right now I'm content with LMI.

 

[Reset]

Well i signed up to try it out and ran the software then signed in the it just sits there saying Initializing Connection. I've tried it on 4 different computers and on 2 different isp's looks like they have a lot of bug to work out ill stay with gotoexpress and logmein pro2 for now.

 

[vitalgeek]

I know the PDF says it offers that but... not based on what's on my screen right now. (I'm writing them to ask about it).

Overall, though, I'm almost hooked. If they come through with the Safe Mode stuff, I'm good to go.

Edit: Oh, and in an experiment where I was pretty sure of the results: Don't run RKILL in a remote session

I got the same thing. Did you ever find out about the safe mode thing?

 

[Xander]

I got the same thing. Did you ever find out about the safe mode thing?

Sorry, hadn't noticed this.

Reboot-into-Safe-Mode seems to be a feature they activate as available on their side. They turned it on for me, I'm guessing due to the feedback I was giving (?).

As for the RKILL option, here's what I've found. I only just dug this back up so it's incomplete; I'm sure that, in previous connections, TMPC used two Exes but I just started a connection and the workbench only has one file running.

@echo off
title Kill all running apps - Bharat Balegere - AgniPulse.com
REM FOUND HERE: http://agnipulse.com/2009/02/kill-all-running-apps-with-a-double-click/
cd c:\windows\System32
for /f "skip=3 tokens=1" %%i in ('TASKLIST /FI "USERNAME eq %userdomain%\%username%" /FI "STATUS eq running"') do (
if not "%%i"=="svchost.exe" (
if not "%%i"=="explorer.exe" (
if not "%%i"=="cmd.exe" (
if not "%%i"=="tasklist.exe" (
if not "%%i"=="mbam.exe" (
if not "%%i"=="program.exe" (
if not "%%i"=="[B]touchmypcHost.exe[/B]" (
if not "%%i"=="LMIGuardianSVC.exe" (
if not "%%i"=="Logmein.exe" (
if not "%%i"=="LogmeinSystray.exe" (
echo.
taskkill /f /im "%%i" 
echo.
)
)
)
)
)
)
)
)
)
)
pause

Downside is that this won't work with XP Home as tasklist and taskkill aren't included. (Yes, you could drop those files in Sys32 but that's not the point). It will work in XP Pro or better.

XP Home does have a tskill command but it doesn't like "notepad.exe" favouring just "notepad". Still lacking the tasklist.... {sigh}

 

[ComputerHelp365]

Well i signed up to try it out and ran the software then signed in the it just sits there saying Initializing Connection. I've tried it on 4 different computers and on 2 different isp's looks like they have a lot of bug to work out ill stay with gotoexpress and logmein pro2 for now.

I had similar issues when I was testing it. Another big issue for me it doesn't support safe mode connection. I tested on a Win 7 and XP system and it wouldn't run. This is a deal breaker for me becuase I usually get the customers into safe mode first then remote in esecially with virus removals.

 

[Xander]

I had similar issues when I was testing it. Another big issue for me it doesn't support safe mode connection. I tested on a Win 7 and XP system and it wouldn't run. This is a deal breaker for me becuase I usually get the customers into safe mode first then remote in esecially with virus removals.

I'll have to test that. I've not tried it from that angle but it seems odd that I can get it running from regular and reboot into safe mode but it can't just start in safe mode? Wonder if that's 'cause it sets itself up as a service prior to safe mode.