Ever heard of TouchMyPC?

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EdEllingham

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So, I found this new Remote Support software that I'm trying. I really go like it so far. It only works with Windows so that's a downside for me since I advertise I work on Mac and Linux too. I find the interface very intuitive and easy to use. It comes with a very, very simplistic support ticket system that you can add notes to every PC you connect to. The price that I saw puts it at $50 a month, but right now they're having a 1yr free trial, which is awesome. When I signed up it said that I was getting a 3 month trial, but I emailed them about it and they claim that between now and December 31st (I think) that trials are for 1 year. Also, when I did use it I felt that connection was really fast. Anyway, there's my notes on my experience with the product so far. I like it at this point, but I'm still on the hunt for something that I can use to store computers I service remotely continually.

Ed

PS: Site is http://www.touchmypc.com
 
Price-wise, it's about half that of Logmein Rescue. I think I'm going to try it on one of my test machines and see how it compares. LMIR seems to have an advantage with the "click-and-connect" shortcut but, while nice, wouldn't be a dealbreaker if TMPC is otherwise just as competitive.
 
Thanks for the heads-up. Your post is very timely as my logmein central trial just expired :)

Will head over and have a look. Cheers :)
 
Will check it our for the heck of it but a quick observation...no phone number(s) or did I miss them.
 
Yeah, like I said the email says 3 months. I would email them to confirm so you don't miss out on the 1yr. They said in their reply email that they're changing there site shortly to reflect the promotion. They were quick to respond with answers to my questions.
 
I got an email this morning saying it is a 1yr trial and they still have to update their website, even though the website has been updated.

Still no phone number on their email
 
The back end is Mikogo.

I've just used it for a customer session and it was easy to use for the end user but had some lag. It was still very useable and not much worse than LMI over the same connection.
 
Went to the same page today (in Firefox) and it went through fine. Since there were no changes on my end.... ?

Even if the product is "Mikogo+", I'm willing to check it out. I'll test it out more tomorrow but the dealbreaker for me will be an inability to reconnect after reboot and inability to boot into safe mode. For remote work, those two are pretty much necessities.


(I know you can run software to force a reboot into Safe Mode; SAS has one on their site that I've used and like, but I'd rather have that as part of the whole than need to run one more program on a remote system)

EDIT: from their email:
TouchMyPC has following features: remote desktop sharing, multi-session, easy file transfer, remote desktop control, reboot and reconnect, live chat, annotation tools, multi-monitor support,management functionalities and many more powerful and useful features.
Click to expand...
From a very quick, pre-bedtime test trying to connect my XP VM (as customer) to my main Win7 desktop (as me)... nothing. The viewer closes itself on my side before I can see a screen. Might be the VM. I'll try it on a test box running XP tomorrow and, if that works, run it from that box and try to control my Win7 (turning on UAC).
 
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eHousecalls.ca said:
(I know you can run software to force a reboot into Safe Mode; SAS has one on their site that I've used and like, but I'd rather have that as part of the whole than need to run one more program on a remote system)
Click to expand...

Absolutely agree re Safe Mode reboot.

I've used it live twice now. My end is Windows 7 Pro 32 bit and the clients were XP Pro SP3 and Windows 7 Pro 64 Bit. Worked both times.
 
Well, I've got connections working from XPtestbox to Win7, XPVM to Win7, XPtest to XPVM... but nothing yet where Win7 controls. They've already replied to me so we're working on it.

TouchMyPC doesn't seem to have any Mikogo connections that I can see, not even in Google. Their bigger company seems to be Koino in Korea with "AnySupport".
 
I haven't tried it yet, but after reviewing the manual it does have a reboot in safe mode option. Read the manual if you wanna know how. It's on their site.

Ed
 
I know the PDF says it offers that but... not based on what's on my screen right now. (I'm writing them to ask about it).

Overall, though, I'm almost hooked. If they come through with the Safe Mode stuff, I'm good to go.

Edit: Oh, and in an experiment where I was pretty sure of the results: Don't run RKILL in a remote session :)
 

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It does have its own built-in "process information" tool from which you can kill things. And you can also 'favourite' URLs to push them onto the client. You could save the URLs for certain EXEs to keep them handy. Instead of a file-transfer, you can initiate a direct download.

Hmmm, I think I've also seen a script that kills off just about everything in the same way and, I think, you could whitelist a few apps (such as TouchMyPC.exe). Just need to find it.
 
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