Big Jim
Well-Known Member
- Reaction score
- 183
- Location
- Derbyshire, UK
Dell XPS 13 Laptop, 7th gen Intel i7 cpu with Intel HD graphics.
Customer has reported the following issues
- dropping wifi connection
- screen artifacts (at least thats how I have understood it from their description), this also was worse just one time, there were lines through the dell logo and this was still apparent when windows had booted.
- generally running slow.
What we have experienced
- whilst checking it over at booking in stage we saw the wifi issue, but not since.
- failing to boot straight after a shutdown, just hanging on the Dell logo, turn off and on again and its fine.
- cloned the install to a spare intel NVME drive we have and it has ran perfectly.
- fresh install on the customers SSD and again it has ran perfectly.
- have had MSI Kombuster running for well over an hour today and CPU got up to around 85oC, again no graphical glitches, also running a 4k You tube video at the same time which also did NOT have any issues. (for those of you unfamiliar these laptops do not have sufficient cooling and simply cannot keep themselves cool under stress)
- memtest ran 10 passes with no reported faults.
Crystaldiskmark shows 173 power on hours, which user reports is very definitely wrong, and the read/write data and power on count would certainly suggest this figure is wrong also. (around 800 power on count and 4TB read/write)
Ran a full scan with HDDScan and it had several "red" sectors, although that was ran on the drive live so could have been down to other programs accessing the drive.
I have recommended an SSD replacement, which customer has approved but they are nervous that they will spend this money and the issue is something else (we have not seen any graphical glitches whilst it has been with us)
Customer has reported the following issues
- dropping wifi connection
- screen artifacts (at least thats how I have understood it from their description), this also was worse just one time, there were lines through the dell logo and this was still apparent when windows had booted.
- generally running slow.
What we have experienced
- whilst checking it over at booking in stage we saw the wifi issue, but not since.
- failing to boot straight after a shutdown, just hanging on the Dell logo, turn off and on again and its fine.
- cloned the install to a spare intel NVME drive we have and it has ran perfectly.
- fresh install on the customers SSD and again it has ran perfectly.
- have had MSI Kombuster running for well over an hour today and CPU got up to around 85oC, again no graphical glitches, also running a 4k You tube video at the same time which also did NOT have any issues. (for those of you unfamiliar these laptops do not have sufficient cooling and simply cannot keep themselves cool under stress)
- memtest ran 10 passes with no reported faults.
Crystaldiskmark shows 173 power on hours, which user reports is very definitely wrong, and the read/write data and power on count would certainly suggest this figure is wrong also. (around 800 power on count and 4TB read/write)
Ran a full scan with HDDScan and it had several "red" sectors, although that was ran on the drive live so could have been down to other programs accessing the drive.
I have recommended an SSD replacement, which customer has approved but they are nervous that they will spend this money and the issue is something else (we have not seen any graphical glitches whilst it has been with us)
