Email sending problem; I'm stumped

[Packrat1947]

Here’s the setup. My client has XP and uses Outlook Express. I also use O-E.

She can send mail and receive mail perfectly, except she does not receive mine. I Crosslooped and saw that there were no “blocked senders”. Also, while I was in her machine, I went to Verizon’s web mail, and again she was not receiving my test mails. I used both her address, and also tried “replying” to her email. Just nothing gets through.

My mail works perfectly too, and I’m constantly sending and receiving from various customers, including ebayers. I’ve sent test mails from two computers with XP, and one from Vista. No mail is ever bounced back to me.

I’m a bit stumped here. No blocked senders, no bounced emails, etc. It should work fine; but doesn’t. She uses Verizon, and I use Roadrunner.

She just has the normal Windows Firewall, and I don’t have anything except the router. This is just recent problem.

Any help appreciated.

Packrat1947

 

[SOHO-NZ]

Does the customer have webmail access?

If yes, then send her a mail, and ask her to check if it's in her webmail.

If it's not in there, then you need to talk to her ISP, and maybe yours.

If it is, then the problem is her PC somewhere.

 

[Packrat1947]

When I crosslooped in I went to the webmail interface (Verizon). Then I sent a new test mail. It never arrived.

She is receiving mail perfectly and I saw a lot of mails coming in.

Packrat1947

 

[PatrickB]

1) Check her spam settings while logged into her webmail. They could be set too high.

2) The issue may be Verizon blocking some RoadRunner IP's as sources of spam. Try sending her the same email from a web-based Yahoo! or Live or Gmail account or similar that would not originate from you IP. If she receives it, then it is not the content of the email causing it to be blocked.

3) Check your public IP address / your email server's address against some RBL's like:

http://openrbl.org/
http://www.robtex.com/
http://www.moensted.dk/spam/
http://www.us.sorbs.net/lookup.shtml
http://www.spamcop.net/bl.shtml
http://www.scconsult.com/bill/dnsblhelp.html

-- Patrick B.

 

[Packrat1947]

Hi,

I just sent an email via gmail. I'll know more tomorrow.

When you say "public IP address" you mean ipchickens's return? I entered the number and it came back clean in:
http://www.moensted.dk/spam/

I don't really know that much about networking.

Packrat1947

 

[MrUnknown]

I am going to agree to being marked as spam, or at least something similar.

it sounds like your email was blackholed seeing how you never got a response saying delivery failure, which would be required if there was a real issue. So it sounds like the mal server is accepting it, looking at it, then trashing it.

if you're good at SMTP, try manually sending an email to her using a telnet client that way you can see exactly what a server is responding.

 

[PatrickB]

Yes, www.ipchicken.com or www.whatsmyip.org would give you your public IP.

You might also use an RBL to check your RoadRunner mail server as a source of spam. The name of the mail server is in your email account settings.

-- Patrick B.

 

[Kenhelms]

use mxtoolbox.com to make sure that you are not blacklisted as well.

 

[nj_computer_repair]

Had a similar issue in the past where a customer would get email from some people but not from others. Make sure the POP3 and SMTP port numbers are what they should be in the advanced Outlook settings. Do they have an email service like hotmail or gmail or is it hosted by a company like godaddy or fatcow? The issue I had was from fatcow email hosting.

 

[Packrat1947]

Just a quick update. A gmail message went through.

Now I'll look into the above posts. Thanks for all the tips.

Packrat1947

 

[Packrat1947]

Hi,
I went to the mxtoolbox and ran my ip address. It has me blacklisted on several sites. Most of them begin with "five...xxxxxxxxx".

I opened a support ticket and I'll see what they say.

Thanks for your help.
Packrat1947

 

[PatrickB]

If you have a dynamic IP like most DSL and Cable Internet users, you unplug the power from your modem for a while and see if you come up with a new public IP address when you start it up again.

-- Patrick B.

 

[Packrat1947]

Ok, I'll try that. I'm going to be out of town for a few days. I'll get back later. Thanks for the tips. Packrat1947

 

[studiot]

you unplug the power from your modem for a while and see if you come up with a new public IP address when you start it up again.


I'm going to be out of town for a few days

Then leave it unplugged for a few days.

 

[Packrat1947]

Solved

Hi, This is to follow up and let everyone know that unplugging the modem and router for a day solved the black hole that my mails were going to.

Thanks for all your ideas and help.

Packrat1947

 

[studiot]

Thanks for letting us know!