Do you take on clients that say their computer is slow but isnt and won't go into detail?

[cypress]

I can usually narrow it down to a couple things
1st, must have decent bandwidth for devices being used.
2nd, hardware on computer must be fairly recent and working.
3rd, General clean-up, tune-up.
4th, Suggest SSD drive and ram upgrade 4gb-8gb
If all else is well, the 4th suggestion brings a biggest speed increase.
I have brought "back to life" many dual-cores and up by:
SSD upgrade
Ram upgrade
Clean install of Win 10, if they are eligible for the free upgrade.
Runs them about 1/2 the cost of a new computer and probably faster than a new one (platter drive).
SSD and Ram...........best bang for the bucks in speed increases.

Absolutely! Doing a couple of those today. Definitely a great upgrade.

 

[fastremotehelp.com]

I like to tell people who want to trade or sell an aging computers that I can give them $7 for it. When they want to trade or sell those tired inkjet printers, I tell them theirs a $35 recycling fee.

 

[Atra]

For these customers is that speed is all in their head, if you tell them you have cleaned the ram and run a top level defrag to clear our some gigahertz they will probably start applauding how amazingly fast their computer is now that you've actually done nothing except use few clever words that don't mean a thing.

 

[lan101]

For these customers is that speed is all in their head, if you tell them you have cleaned the ram and run a top level defrag to clear our some gigahertz they will probably start applauding how amazingly fast their computer is now that you've actually done nothing except use few clever words that don't mean a thing.

lmao nice!!!

 

[MikeLierman]

In these types of situations, my employees and I realize that not all customers really know what is wrong with their computer. It could be the machine, it could be their internet connection, or something else entirely. I had one client recently try to tell me that he just hooked up "wireless fiber optic" to his house. We were like, "yeah that doesn't exist, so let's find out what you really have."

We complete full 21-point diagnostics on any computer we service, and check for things such as viruses, HDD smart status, BSODs, event log. If it's a remote only/business client, first thing I'll do when I get them on is say "show me." And watch them reproduce the problem.

That's the long answer, but we accept all support ticket requests. If they think they have a problem, they probably do, sometimes it's just a puzzle to figure out what.

 

[computerbeing]

I agree with many of the comments above, in that the client should always demonstrate the fault to you, so that you prove it is fixed.

Otherwise you run the risk of wasting a great deal of time answering complaints

 

[cypress]

I agree with many of the comments above, in that the client should always demonstrate the fault to you, so that you prove it is fixed.

Otherwise you run the risk of wasting a great deal of time answering complaints

Absolutely.