Dell XPS 11 won't go past Dell logo

[JoeTech]

I have a Dell XPS11 9P33 model laptop and found it had a bad mini-pci e ssd drive in it. I ordered from this website that said it was compatible.

https://www.parts-people.com/index.php?action=item&id=22401

I took out the old one and put in the one I ordered and installed windows 10 just fine and it activated. I then was doing windows updates when it blue screened and I saw something about a power state failure before it shut down. Now when I turn it on, it gets to the Dell logo screen but if I press f2 for bios or f12 for startup, it never goes anywhere. I remove the ssd and then I can get to bios just fine.

I can't boot from any bootable usb devices and being a mini-pci e ssd, I don't have any separate pc's here that I can hook it up to and test the new hard drive or reformat it. I don't know what else to try right now and wondering if there are bigger problems then just the ssd at this point. Any help would be appreciated.

 

[ell]

I have a Dell XPS11 9P33 model laptop and found it had a bad mini-pci e ssd drive in it. I ordered from this website that said it was compatible.

https://www.parts-people.com/index.php?action=item&id=22401

I took out the old one and put in the one I ordered and installed windows 10 just fine and it activated. I then was doing windows updates when it blue screened and I saw something about a power state failure before it shut down. Now when I turn it on, it gets to the Dell logo screen but if I press f2 for bios or f12 for startup, it never goes anywhere. I remove the ssd and then I can get to bios just fine.

I can't boot from any bootable usb devices and being a mini-pci e ssd, I don't have any separate pc's here that I can hook it up to and test the new hard drive or reformat it. I don't know what else to try right now and wondering if there are bigger problems then just the ssd at this point. Any help would be appreciated.

I had a similar incident and behavior with a new asus, I'd bet its the new ssd.

 

[ABTECH]

If the drive failed during Windows 10 updates it is entirely possible that an update caused your issue. Have you attempted to wipe the drive and then install Windows 10 again? I would suggest blocking automatic Windows driver updates.

https://support.microsoft.com/en-us/kb/3073930

 

[JoeTech]

The problem is that I can't boot from any usb device and being a mini pci-e ssd, I don't have a different computer that I can hook the drive up to so that I can reformat it to reinstall windows 10.

 

[dorijan21]

Did you try first to remove the pci-e ssd, than to boot from the usb device.

 

[Seabass]

I had a problem with an mSATA drive not booting. this is on a Dell Precision. I am going to rebuild the laptop, and in order to do the recovery, i ordered an enclosure that will allow me to plug the drive into my HD reader. it should arrive this weekend.

 

[JoeTech]

If I remove the pci drive then I can boot into a windows 10 PE from my usb. I'm thinking it is the hard drive and might have to return it and try again. Thanks Seabass for the link, I think that will be useful for this job and future problems when this type of drive becomes more common.

 

[Seabass]

No problem, but make sure the enclosure is compatible before you order. Amazon has a few other options for SSDs.

 

[ell]

If I remove the pci drive then I can boot into a windows 10 PE from my usb. I'm thinking it is the hard drive and might have to return it and try again. Thanks Seabass for the link, I think that will be useful for this job and future problems when this type of drive becomes more common.

yea kinda what I thought since you couldn't even get to the bios or boot options.