Hi all.
I have a client's laptop here with display issues. Was working fine until last week or so when the client called that the display is all jumpy and she can't really see anything. Apparently a VGA driver update causes the display to go berserk.
What I've done until now:
Safe mode: works fine
System restore: no difference
Windows reset: works fine until it connects to the Internet to download the display drivers
Full clean windows install from USB stick. Same as above. Works fine with Microsoft display adapter until it installs the Intel 620 graphics drivers.
If I force shutdown the machine and boot it into safe mode, I can uninstall the display drivers and reboot the machine. Then it works until any display drivers get installed. I tried the latest and oldest from the Dell website. Tried the drivers directly from Intel. Tried via Snappy driver installer. Everything looks fine until the vga driver gets installed then it goes blank, even before the reboot. I disabled automatic driver updates so it would work fine if I didn't manually install the driver, but I don't want to use the basic Microsoft display driver since it's not getting the full resolution and some other Intel features.
It looks like the entire screen gets minimized to a small square at the top left corner, but some elements of the UI are still somewhat present on the full screen. Hard to explain. Whenever I click on something it starts getting all jumpy and somewhat like screen tearing. When booting the laptop everything looks fine up until it gets to the Windows login screen. External monitor is just as bad. I attached a picture of what I see on the external monitor. I also took a video of what it looks like when clicking, but it's too big to attach.
Any help would be appreciated. Thanks!
I have a client's laptop here with display issues. Was working fine until last week or so when the client called that the display is all jumpy and she can't really see anything. Apparently a VGA driver update causes the display to go berserk.
What I've done until now:
Safe mode: works fine
System restore: no difference
Windows reset: works fine until it connects to the Internet to download the display drivers
Full clean windows install from USB stick. Same as above. Works fine with Microsoft display adapter until it installs the Intel 620 graphics drivers.
If I force shutdown the machine and boot it into safe mode, I can uninstall the display drivers and reboot the machine. Then it works until any display drivers get installed. I tried the latest and oldest from the Dell website. Tried the drivers directly from Intel. Tried via Snappy driver installer. Everything looks fine until the vga driver gets installed then it goes blank, even before the reboot. I disabled automatic driver updates so it would work fine if I didn't manually install the driver, but I don't want to use the basic Microsoft display driver since it's not getting the full resolution and some other Intel features.
It looks like the entire screen gets minimized to a small square at the top left corner, but some elements of the UI are still somewhat present on the full screen. Hard to explain. Whenever I click on something it starts getting all jumpy and somewhat like screen tearing. When booting the laptop everything looks fine up until it gets to the Windows login screen. External monitor is just as bad. I attached a picture of what I see on the external monitor. I also took a video of what it looks like when clicking, but it's too big to attach.
Any help would be appreciated. Thanks!
