Dead MOBO yes or no?

[nlinecomputers]

Then either hand it back or assume that nothing on that system was done correctly. For all you know, the dumb ass might have a metal standoff touching the motherboard, or didn't put any thermal paste on the CPU. I'd tear the whole thing down.

 

[ell]

Then either hand it back or assume that nothing on that system was done correctly. For all you know, the dumb ass might have a metal standoff touching the motherboard, or didn't put any thermal paste on the CPU. I'd tear the whole thing down.

Not putting any more time into it, I need it gone it takes up too much space and pretty sure I've just been taken advantage of. She sounded like she doesn't care that much about it either so I know they won't want to put money into it.

 

[nlinecomputers]

Not putting any more time into it, I need it gone it takes up too much space and pretty sure I've just been taken advantage of. She sounded like she doesn't care that much about it either so I know they won't want to put money into it.

No argument there. I'd never take anyone's DIY system.

 

[Porthos]

This is one of the reasons why we don't take in any computer for repair without having the client demonstrate the reported fault first. It takes a few minutes but it makes for a better diagnosis and clearly defines the point at which the computer becomes our responsibility.

The current state of the computer is not your problem, and you should already have a piece of paper with the client's signature on it saying exactly that. If you don't then you need to review your booking-in procedure.

Same.
All computers get turned on in front of the client or it does not get accepted for repair. If the computer does not start at check in then it is noted and client is charged the diagnostic in advance if they wish to have it looked at.

I have no space to test desktops for customers in from of them, I won't allow them past the front door drop off area. Wish I did.

Time too redo you reception area so you can at least boot every machine to limit your liability from crap like this happening.

 

[ell]

I have a complete workorder they must sign with plenty of "fine print" when they drop off. She already picked it up no problems, just a waste of time, I need to filter my clients more, seems I'm getting more of these diy'ers lately.

 

[Porthos]

I have a complete workorder they must sign with plenty of "fine print" when they drop off.

That wont prevent the bad publicity/reviews when things go wrong.
At least if I get a bad review I can respond by saying when computer came in it did not start at all.

 

[ell]

That wont prevent the bad publicity/reviews when things go wrong.

Oh yes, I had a 5 star rating for years until a guy called last year and misinterpreted a price quote over the phone and slammed me with a 2 star, never even touched his machine.

 

[Porthos]

Oh yes, I had a 5 star rating for years until a guy called last year and misinterpreted a price quote over the phone and slammed me with a 2 star, never even touched his machine.

People nowadays are effin crazy that way.

 

[ell]

People nowadays are effin crazy that way.

I almost wonder if it was from a competitor cuz it was the only review he ever posted, nice.

 

[GTP]

Not putting any more time into it, I need it gone it takes up too much space and pretty sure I've just been taken advantage of. She sounded like she doesn't care that much about it either so I know they won't want to put money into it.

I hope you charge them accordingly for the time you have put into it? Just my .02

 

[ell]

I hope you charge them accordingly for the time you have put into it? Just my .02

She wanted to give me something but I refused, I only charge when repairs are denied, I don't care about $30 diagnostic fee, didn't want to stir things up, she claimed it was working when she dropped it off.

 

[Dee]

This very much sounds like a mobo problem and nothing you can do unless you do chip level repairs using schematics and boardviews. I dont know this board or never seen it so I cant be sure, but these symptoms are like what you get when a northbridge or memory controller chip is failed due to overheating by design. try to find this bga chip and google it for failures in any other boards. If indeed it is what suspect, then a reflow may revive it temporarily if you have the right equipment, but a new updated bga chip is the only way to fix this. It may even be a failed mosfet, could be a lot of things on the board, even a failed cap.

 

[ell]

This very much sounds like a mobo problem and nothing you can do unless you do chip level repairs using schematics and boardviews. I dont know this board or never seen it so I cant be sure, but these symptoms are like what you get when a northbridge or memory controller chip is failed due to overheating by design. try to find this bga chip and google it for failures in any other boards. If indeed it is what suspect, then a reflow may revive it temporarily if you have the right equipment, but a new updated bga chip is the only way to fix this. It may even be a failed mosfet, could be a lot of things on the board, even a failed cap.

Does sound like a memory controller chip issue, she talked about low memory messages even though the thing had plenty and the three beeps

 

[brandonkick]

https://www.technibble.com/forums/threads/proper-pc-diagnostics.50329/#post-394326