Datto acquired by Kasaya

[VISA MC]

Yeah there can be no argument that Datto's BDR is top of class. The rest of the crap they sell now not so much IMHO, but their BDR is amazing.

And yet, I'm still a week and a half in and cannot remove my CC details from their system before the Kaseya cancer takes hold, looks like I'm already too late. Good thing that card expires in two months!

I have a test credit card number if you want, I can PM it to you. It passes the Luhn test and has a valid expiration and CVV code but will decline if they actually try to authorize it. My guess is they don’t do live auths, just run it through Luhn to make sure it’s valid before allowing you to hit save. Discover issues these to us, not some hack job we created lol.

 

[PaulTech]

BTW, Datto, if my research years ago is correct is not the core creator of the software they use. The underlying software is Storagecraft and they built a "box" with some super creative marketing.

 

[Sky-Knight]

BTW, Datto, if my research years ago is correct is not the core creator of the software they use. The underlying software is Storagecraft and they built a "box" with some super creative marketing.

Storagecraft was the imaging solution they used originally, Datto still can use shadowsnap, but their Datto for Windows agent has long since replaced it, and is their own soft.

Also, Storagecraft no longer exists either, it's owned by Arcserve... who are even WORSE to work with than Kaseya. So that one is dead too.

 

[YeOldeStonecat]

Datto sunsetted the StorageCraft/Shadowsnap solution, they came out with their own agent a couple of years ago, and last year, started warning their partners that "support for Storagecraft/Shadowsnap is going away soon"...with warnings increasing in frequently end of last year. And our reps started emailing us lists of any "old agents" we still had running out there in production. And...the final date passed a few weeks ago.

The statement "they built a box with some super creative marketing" is...well, misunderstanding of what their whole service does". At the time they came out, I don't know of any other product/service that did what Datto does. I think a lot of people never actually get the full picture of "business continuity"....the mistake they make is treating Datto like any other backup product...perhaps disaster recovery product...and they miss the concept of "business continuity" and what that "box" really does.

 

[Archon Prime]

Right now I'm with Datto. I'm going to see what happens. I've invested a lot of time into their platform and I'm not about to jump ship because of an aquisition from Kaseya. Until things start getting sketchy, I'm going to give it another year. My backup alternative is NinjaOne. I had them before and it was a decent platform and support was great. However, the Datto Continuity for PC's is beyond comparison to anything else I've used. Closest thing was N-able's stuff. But the usability was crap with their gimped ui that you had to connect to the endpoint to do.

I guess we'll see what comes of this purchase.

 

[Sky-Knight]

I'm still waiting on them to remove my CC details... my ticket is still "pending".

That's Kaseya enough for me, I'm over done with Datto.

 

[Sky-Knight]

Well, Datto didn't have the balls to actually respond to me after my last mail to them on 4/21.

But I figured, I have this old VISA gift card here I can use to flub the system into cooperating... but when I go to login I find both my wife and my accounts have been disabled. No password reset mails are coming to fix that...

So I suppose I should consider my Datto account finally closed. And the lack of an actual closure confirmation message from my "rep" is just more icing on the unprofessional crap cake that as become of the once wonderful Datto.

*Edit*

Called their billing department and confirmed that my payment details are still in their system, though my account has been deactivated. Billing support opened yet another ticket. But I don't seem to be getting emails from them anymore... they probably added me to their no contact list...

 

[YeOldeStonecat]

Rob that's crazy that your Datto rep never picked up emails/calls from you.
We've been through...4x reps. The first 2 we had..made it up through the ranks of time to higher positions but throughout all 4 we've had a good experience with all of them. At least once if not twice a month we get calls from our rep to "check in" with us, and he audits our accounts each month, listing devices about to expire from support, or encroaching too much storage, agents not checking in for a period of time, etc.

I can shoot him an email with a ? and he'll usually call me within 15 minutes. Our prior rep was usually in under 3 minutes!

Anyways, we're sticking to status quo for now, hoping that their backup/DR products and workstation backup (continuity) will not change, and that their SaaS backup will continue to move forward well. We don't use their network products or their RMM (we looked at it...did look good) nor their

 

[Sky-Knight]

Hello,

I am writing to inform you that we were able to remove the CC from your account. Is there anything else we can assist you with today or is this case good to close out?

Thank you,

Paul Russell

Billing Team
Datto, Inc.

US (Toll Free): +1 (833) 410.0439
APAC: +61(291) 674.917
EMEA: +44 (0) 118.467.0451
Canada: +1 (647) 479.8752
Make a Payment: dat.to/pay
Live Chat and Case Management now available at the NEW Help Center

Case #: 01675564

Guess who still had my CC details active, and was STILL emailing me monthly statements from an account I've been locked out of?

This specific ticket was opened on 4/13. 54 days...

Yep, glad I got out of that mess. And people are silly enough to use their RMM? I could only imagine the havock of relying on that and waiting two months for a fix.

 

[Archon Prime]

hmm no issues with any of that.

 

[Sky-Knight]

Datto Founder Austin McChord Blasts Kaseya For Post Acquisition Changes: ‘This Sucks’ | CRN

Here's a look at why Datto founder and former CEO Austin McChord is accusing Kaseya - which acquired Datto for $6.2 billion just 16 days ago- of destroying the Datto culture.

www.crn.com

Now the founder of Datto is bashing Kaseya. Too bad he just took his money and ran...

 

[nlinecomputers]

Datto Founder Austin McChord Blasts Kaseya For Post Acquisition Changes: ‘This Sucks’ | CRN

Here's a look at why Datto founder and former CEO Austin McChord is accusing Kaseya - which acquired Datto for $6.2 billion just 16 days ago- of destroying the Datto culture.

www.crn.com

Now the founder of Datto is bashing Kaseya. Too bad he just took his money and ran...

Yeah, you can’t sign a contract with the devil and be surprised at the outcome. He threw his colleagues under the bus for a big payout.

 

[britechguy]

Yeah, you can’t sign a contract with the devil and be surprised at the outcome. He threw his colleagues under the bus for a big payout.

Implausible deniability seems to be becoming more and more and more widespread these days!

 

[Sky-Knight]

Yeah, you can’t sign a contract with the devil and be surprised at the outcome. He threw his colleagues under the bus for a big payout.

I mean... let's be honest.

If someone waved $6.2 BILLION in your face, what would you do?

I understand his decision perfectly, it's the disingenuous whining after the fact that bugs me.