pcpete
Well-Known Member
- Reaction score
- 564
We are a break-fix mainly company. With that said we have about $3000/month on our managed AV program, mainly residential. We do some businesses, but more on a break-fix model. So what you MSP people do as second nature is not second nature to us. We have been setting up clients with hard drives with SyncToy for years, we even have some clients on our rebranded cloud backup. I have always worried that the client will screw something up and blame us for the backup not completing as we implied. I can see it from their side and feel like we let them down and even are a bit responsible.
I have been setting aside one hour to work on something from home before I go into the shop with the idea of getting something important done before the inevitable distraction of the shop takes over. This morning I came up with a simple idea, that I wish we would have started years ago. We are going to ask all clients when we set them up with backup if they would like us to contact them to do a proper followup where we verify the important stuff is backed properly like it should be. We can offer to do this monthly, quarterly(will suggest this one), semi-annually, etc.... We will let them know that we will prorate the time and if it goes simple it may just be the 15-minute minimum at $23. Then when the time comes we will just suggest that they purchase one hour of prepaid time for $89 to use for this check and towards other support needs.
To keep it simple to track these clients we can just add a repeating entry to google calendar with the appropriate time interval depending on how often they want us to contact them. In the calendar we will just link to a google document with their info and a simple ticket to keep track of it. Right now we make about a one time profit of $90 to setup SyncToy on a new drive from us, now we will have an extra $90/year recurring
I have been setting aside one hour to work on something from home before I go into the shop with the idea of getting something important done before the inevitable distraction of the shop takes over. This morning I came up with a simple idea, that I wish we would have started years ago. We are going to ask all clients when we set them up with backup if they would like us to contact them to do a proper followup where we verify the important stuff is backed properly like it should be. We can offer to do this monthly, quarterly(will suggest this one), semi-annually, etc.... We will let them know that we will prorate the time and if it goes simple it may just be the 15-minute minimum at $23. Then when the time comes we will just suggest that they purchase one hour of prepaid time for $89 to use for this check and towards other support needs.
To keep it simple to track these clients we can just add a repeating entry to google calendar with the appropriate time interval depending on how often they want us to contact them. In the calendar we will just link to a google document with their info and a simple ticket to keep track of it. Right now we make about a one time profit of $90 to setup SyncToy on a new drive from us, now we will have an extra $90/year recurring
