Crossloop users - quick question

[pc-rebuilders]

Looks like a decent application...tried it out and for the budget I have, it will have to do for now. My question...If I buy the pro @$69.50 - can I use it for unlimited support for customers. I will be the only tech to use it, but need to be able to fix other customers systems. I wrote them, but no response yet. Not a good sign, but need advice to finish website. Their site looks like you can purchase more users or computers. This is confusing... is it $69.50 for me and additional more every user I fix? Help! Thanks, Gary

 

[pc-rebuilders]

Just heard back from Crossloop...

Consider this closed. Here is their response - maybe this will help someone else, Thanks

Thanks for your interest in Crossloop! A Crossloop Pro subscription allows one technician to set up unattended remote access for an unlimited number of customers. Your customers can install and use the Crossloop screen sharing application for free.
An explanation of the included features are listed here, http://www.crossloop.com/mktg/learnmore_pro?src=hp, along with instructions for using each feature, available by clicking the "See How" or "Learn More" links.

With Crossloop Pro you are also allowed unattended access to up to 5 of your own computers, logged in to your account.

Features included with Crossloop Pro are;

Unlimited unattended remote access to customer's computers
File transfer capabilities
Custom branding
A widget for your website
An Android app is also available to access your customer's computers.

 

[AlaDes]

I personally use both Teamviewer and SimpleHelp. I like Teamviewer's small interface better but when walking a customer through the initial connection process, I prefer SimpleHelp. Also, one thing I love about SimpleHelp is that they are one of the most friendly to small businesses because they will let you pay in 5 payments, which is great for anyone starting out. You can even try it out for 21 days, fully featured. The cheapest license is only $295.00, which is $59.00/month for 5 months.


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I am here: http://maps.google.com/maps?ll=37.198429,-77.316015

 

[Xander]

Crossloop:
http://www.technibble.com/forums/showpost.php?p=232766&postcount=7

http://www.technibble.com/forums/showpost.php?p=219835&postcount=8

Comparative thread:
http://www.technibble.com/forums/showthread.php?t=31708

 

[pc-rebuilders]

Great feedback

Thanks to all that have responded...great advice! That's why I come here, hope to be able to help anyone I can too. I just can't spend the money on the really good stuff at the moment. I'll have to go on the monthly plan for a few months with someone. Anyone have any luck with Logmein - free? Tried join.me and it's really confusing. ZOHO - so far, has worked the best. Guess I'll keep doing some research over the weekend. Thanks, Gary

 

[pc-rebuilders]

What platform?

I personally use both Teamviewer and SimpleHelp. I like Teamviewer's small interface better but when walking a customer through the initial connection process, I prefer SimpleHelp. Also, one thing I love about SimpleHelp is that they are one of the most friendly to small businesses because they will let you pay in 5 payments, which is great for anyone starting out. You can even try it out for 21 days, fully featured. The cheapest license is only $295.00, which is $59.00/month for 5 months.


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I am here: http://maps.google.com/maps?ll=37.198429,-77.316015

Do you know is this has to be ran on a Windows or Unix box? I have an account with Hostgator running - all non Windows. Using Joomla & Wordpress.

 

[AlaDes]

SimpleHelp can be ran on any OS. I run it on my shop computer because it stays 24/7. I may have taken me all of 15 minutes to get everything up and running, once I briefly scanned over the documentation. I purchased it within an hour of using the 21 day free trial because of it's ease of use. The only drawback for me us the fact I can't connect using my iPhone because it's java based. The $59/ month for five months plan only allows for one concurrent session at a time, but you can add additional licenses for more concurrent sessions later if you want using a payment plan.
The only drawback for many techs starting out is the need for a static IP address, which can be easily overcome by using a company like no-ip to route your domain to a dynamic IP address. If you need any help at all setting it up just IM me and I'll be glad to help you set it up and get you running on the 21 day free trial


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I am here: http://maps.google.com/maps?ll=38.020650,-78.536157

 

[Xander]

For smaller setups, you don't need a static IP. I've got my SC machine on a regular router and a DDNS setup (dlinkddns.com). So, rather than using an IP address for SC, I use "tlc.dlinkddns.com". Works fine.

 

[AlaDes]

For smaller setups, you don't need a static IP. I've got my SC machine on a regular router and a DDNS setup (dlinkddns.com). So, rather than using an IP address for SC, I use "tlc.dlinkddns.com". Works fine.

I totally agree with you. I think we are on the same page except you use DDNS where as I made a reference to No-IP, which is a paid for service. The thing I like about No-IP is that if for some reason your server goes down then you can set it up to redirect your site to a maintenance page instead of the customer getting a DNS on their web page.

 

[cgrant]

We use CrossLoop at the moment and it has been working fine. Its branded and if they download it from our website, it does not require any end user participation. Once our clients download it and install it we can connect automatically to the computer. Some of our home and office clients actually keep it active so our tech can monitor there system periodically. Been working great so far.

 

[Xander]

I totally agree with you. I think we are on the same page except you use DDNS where as I made a reference to No-IP, which is a paid for service. The thing I like about No-IP is that if for some reason your server goes down then you can set it up to redirect your site to a maintenance page instead of the customer getting a DNS on their web page.

If my server goes down, that means the computer from which I do my remote work is down (it's also the server for SC). If it were down, I wouldn't be sending there in the first place

We use CrossLoop at the moment and it has been working fine. Its branded and if they download it from our website, it does not require any end user participation. Once our clients download it and install it we can connect automatically to the computer. Some of our home and office clients actually keep it active so our tech can monitor there system periodically. Been working great so far.

But that can be said of LMI Free, Teamviewer (paid), and most others. A lot of customers don't want to have to install software (or, frankly, are too inept). That's what I like about SC -- if I wanted, I could have it set for a single click connection off my site. I choose to add a "This means you've read my Terms" disclaimer. The only grief I've had yet is people who type the URL in their Bing bar (despite being told 15x to use the space at the topmost part of the browser), and one guy who had corruption installs of both .Net and Java.

 

[AlaDes]

...A lot of customers don't want to have to install software (or, frankly, are too inept)...

I totally agree with you on this and is one reason I decided to purchase SimpleHelp, even though I had already purchased TeamViewer a few months ago. Another reason I purchased SH is because you can truly brand it unlike Teamviewer, which still shows their logo. However, my main reason for purchasing SH is because I don't like installing software on a client's computer without their permission, when they bring it in for repair. There are many times I take the computers back to my work room, set them up, and go back to the front of my store and remotely do all my work using SH. Also, during the weeks I am driving a tractor-trailer (yep, I'm a truck driver lol), my wife sits in for me at the store, sets the computers up for me to remote into, and I do virus removals during my off hours.


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I am here: http://maps.google.com/maps?ll=37.793379,-80.303418