Crashplan Discontinuing Home

[donaldctu]

We briefly used iDrive for clients and it was a nonstop headache.

Computers were not backing up or even showing on the admin console. Worked with support for nearly a month and they had no explanation or resolution.

Ditched them soon after.

 

[thecomputerguy]

We briefly used iDrive for clients and it was a nonstop headache.

Computers were not backing up or even showing on the admin console. Worked with support for nearly a month and they had no explanation or resolution.

Ditched them soon after.

I actually heard that iDrive's business model focuses a lot on data overages. If you go over data that you paid for their overage fee's are astronimical and it's easy to get hit with a $200 overage fee in a month because the program will not stop backing up regardless of whether you hit your cap or not. That's not something I want to recommend to anyone, cause I'm sure somehow in someone's head I'll be on the hook for that.

--

When I was having massive issues with the Crashplan Business App crashing on me I looked into iDrive for business so that I could pre-purchase data and then load iDrive into my servers and sell that as a part of an MSP package.

I totalled up all the data I would need at it was like 3.5TB, so I would have had to go with the 5TB Option which was like $1800 p/y, at the time... I was paying about $1500 per year to Crashplan so I thought I might be able to swing it. Then after the introductory offer it went up to $2500 for iDrive ... I cannot believe I actually considered it. I don't know where the hell my brain was for those few days.

I ended up going to Cloudberry + B2 for all business clients on MSP at a cost of about $700 per year for a Cloudberry license and a whole ton of B2 storage I am very happy with it. I make an absolute ton of profit on it, almost $900 per year per client in profit because I sell the backup as a continuous service. Cloudberry does take quite of bit of tinkering to get it exactly where you want it, so I have spent quite a few hours configuring.

For cheapo's and small-timers I'm still learning towards backblaze with my Affiliate link, and for small-timers offering a Backblaze resale at a 200% mark-up so they end up in my Admin console and I manage them.

 

[DataMedics]

While it is an inconvenience for us, there is plenty of opportunity for us to make money migrating clients over to something else and/or re-evaluate clients existing backup solutions.

Exactly... sell them an iDrive subscription and get a few bucks residually as long as they keep the plan. No need to be upset by this.

 

[Galdorf]

As far as free local backup software Comodo backup seems to have alot of options as usual you have to uncheck Ccloud here is a review i looked at it looks solid free local backup solution.

https://www.lifewire.com/comodo-backup-review-2617907

 

[donaldctu]

I actually heard that iDrive's business model focuses a lot on data overages. If you go over data that you paid for their overage fee's are astronimical and it's easy to get hit with a $200 overage fee in a month because the program will not stop backing up regardless of whether you hit your cap or not. That's not something I want to recommend to anyone, cause I'm sure somehow in someone's head I'll be on the hook for that.

--

When I was having massive issues with the Crashplan Business App crashing on me I looked into iDrive for business so that I could pre-purchase data and then load iDrive into my servers and sell that as a part of an MSP package.

I totalled up all the data I would need at it was like 3.5TB, so I would have had to go with the 5TB Option which was like $1800 p/y, at the time... I was paying about $1500 per year to Crashplan so I thought I might be able to swing it. Then after the introductory offer it went up to $2500 for iDrive ... I cannot believe I actually considered it. I don't know where the hell my brain was for those few days.

I ended up going to Cloudberry + B2 for all business clients on MSP at a cost of about $700 per year for a Cloudberry license and a whole ton of B2 storage I am very happy with it. I make an absolute ton of profit on it, almost $900 per year per client in profit because I sell the backup as a continuous service. Cloudberry does take quite of bit of tinkering to get it exactly where you want it, so I have spent quite a few hours configuring.

For cheapo's and small-timers I'm still learning towards backblaze with my Affiliate link, and for small-timers offering a Backblaze resale at a 200% mark-up so they end up in my Admin console and I manage them.

We switched to Cloudberry as well. Like you mentioned, a little involved to setup. It's worked out well so far though.

 

[TechLady]

We've got a couple of clients who have a NAS with the CrashPlan app built in.
The problem is that only works as the Home version so not sure what we are going to do for them?!

SOS backs up to NAS drives...they were the only non-enterprise ones I could find that could.

While I dont like it either, they are a business, not a charity.

I get that, but it's been one blow after another with these companies getting non-business peeps on board and then bailing...SugarSync, Logmein, etc. etc. It's extremely disruptive to both us and the customers to continually have to switch them over to something new. I'm getting really sick of it, and for once I agree with Galdorf.

 

[cyabro]

SOS backs up to NAS drives...they were the only non-enterprise ones I could find that could.

No we want an app that runs directly on the NAS and can backup to the cloud without the need for a PC at all.
That's how the Crashplan app currently works on the NAS boxes we've used.
You do need Crashplan Home setup on a PC, with a few mods done to point to the NAS, and then select the files/folders that you want backed up from the NAS to Crashplan Cloud, but once you've done that the app on the NAS does the rest.

The Crashplan app on the NAS was created by a third party, not code42, so hopefully they may update the app to work with CrashplanPro.

 

[SmallSpace]

I have used the backup to a PC I control version of Crashplan for years with data being backup to several family member's machines and theirs to mine. and have been recommending Crashplan to clients too. Now I look silly to several clients who have just signed up with Crashplan

I'm looking into Backblaze but so far I have bought an LTO drive to go in the workshop server. A client of mine has offered space in their fire proof safe for offsite storage and I have offered space in my own for their backup drives. Probably not the best way of doing things but in Australia where upload speed is slow and quotas a thing the cloud can be difficult to work with.

 

[Bryce W]

Speaking of which... now THIS is good marketing!

I cant speak to the product, but thats great marketing. Most marketing offers is about finding a good angle, and appealing to Crashplan Home refugees is a great one.
Instant Housecall did this masterfully a while ago when LogMeIn bumped their prices, and created their "LogMeOut" campaign.

I get that, but it's been one blow after another with these companies getting non-business peeps on board and then bailing...SugarSync, Logmein, etc. etc. It's extremely disruptive to both us and the customers to continually have to switch them over to something new. I'm getting really sick of it, and for once I agree with Galdorf.

Yeah, residential has taken a few blows over the last few years and doesnt look good to customers having to switch them.

One thing that is constant in life is change though and while it sometimes sucks, its about how you deal with it. There are a bunch of opportunties in this Crashplan migration that you can monetize and make more money than you would have if this didnt happen.

I ended up going to Cloudberry + B2 for all business clients on MSP at a cost of about $700 per year for a Cloudberry license and a whole ton of B2 storage I am very happy with it. I make an absolute ton of profit on it, almost $900 per year per client in profit because I sell the backup as a continuous service.

Very nice!

 

[4ycr]

No we want an app that runs directly on the NAS and can backup to the cloud without the need for a PC at all.
That's how the Crashplan app currently works on the NAS boxes we've used.
You do need Crashplan Home setup on a PC, with a few mods done to point to the NAS, and then select the files/folders that you want backed up from the NAS to Crashplan Cloud, but once you've done that the app on the NAS does the rest.

The Crashplan app on the NAS was created by a third party, not code42, so hopefully they may update the app to work with CrashplanPro.

Cloudberry has apps for Synology and qnap that you install on the NAS

 

[AndrewFergus]

No we want an app that runs directly on the NAS and can backup to the cloud without the need for a PC at all.
That's how the Crashplan app currently works on the NAS boxes we've used.
You do need Crashplan Home setup on a PC, with a few mods done to point to the NAS, and then select the files/folders that you want backed up from the NAS to Crashplan Cloud, but once you've done that the app on the NAS does the rest.

The Crashplan app on the NAS was created by a third party, not code42, so hopefully they may update the app to work with CrashplanPro.

We use iDrive on the Synology NAS's we sell to small business. Takes a few mins to setup as the package has dependancies like an old Linux install but its stable on all the boxes deployed.

 

[MichaelsComputerServices]

I ended up going to Cloudberry + B2 for all business clients on MSP at a cost of about $700 per year for a Cloudberry license and a whole ton of B2 storage I am very happy with it. [/QUOTE]
What type of cloudberry license do you have?

 

[integrity]

I have a hard time in my area selling physical backup solutions to my business clients, even harder time selling any sort of backup solution to residential clients. My business clients do like Crashplan which I sell under my MSP plan with them. I'm actually glad they are discontinuing the home plans as it will be easier to sell Crashplan to home users under the business model.

 

[thecomputerguy]

I ended up going to Cloudberry + B2 for all business clients on MSP at a cost of about $700 per year for a Cloudberry license and a whole ton of B2 storage I am very happy with it.

What type of cloudberry license do you have?[/QUOTE]

Cloudberry MSP with Server Image Licenses

 

[HCHTech]

I make an absolute ton of profit on it, almost $900 per year per client in profit because I sell the backup as a continuous service.

How do you monitor the backup? I just installed Cloudberry + B2 a couple of weeks ago for a customer of mine with a 3TB backup footprint. It appears (to me at least) that there is no way to monitor the status of the online backup until it actually completes once. After some tweaking, I'm getting about 100GB per night, so it's going to be a few weeks until I get a complete backup on B2. I did open a support ticket, but that didn't help - there is no way to get a status update on the upload to B2. I'm hoping that once we get a complete backup, then the overnight job will just be new files & changes. Then, the pass/fail emails will be enough to keep tabs on it.

Also, do you just have one main account on B2 with separate buckets for each client? Do their invoices to you give you enough detail to assign costs per client?

 

[Go-To Gordon]

Is idrive the only option that still offers a "seed drive" option? I have a client on dsl and their upload is painfully slow. They have about 250gb to upload

 

[HCHTech]

How do you monitor the backup? I just installed Cloudberry + B2 a couple of weeks ago for a customer of mine with a 3TB backup footprint. It appears (to me at least) that there is no way to monitor the status of the online backup until it actually completes once. After some tweaking, I'm getting about 100GB per night, so it's going to be a few weeks until I get a complete backup on B2. I did open a support ticket, but that didn't help - there is no way to get a status update on the upload to B2. I'm hoping that once we get a complete backup, then the overnight job will just be new files & changes. Then, the pass/fail emails will be enough to keep tabs on it.

Also, do you just have one main account on B2 with separate buckets for each client? Do their invoices to you give you enough detail to assign costs per client?

*Ping* @thecomputerguy - could you elaborate?