Clients switching from PC to Apple

Sky-Knight said:
Then it's time to update your training methods. I take retired Boomers off XP and stuff them onto Win10 all the time. It's not hard, all I have to do is show them the search box.
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I don't actually move people from XP to 10, I was just making a point. I can train the people who call me for help. It's not hard.

But, you can't deny that Windows is a moving target. One example: the procedure for shutting down a Mac from 2005 is exactly the same today. No training required. Shutting down XP, Vista, 7 8, 8.1 and 10 are all slightly different.
 
@timeshifter I'll give you that, only because shutdown in Windows XP / 7 was actually a shutdown. In 8 and 10 it's sleep... the only way to actually restart a system is to issue the restart command. That is, unless you disable fast boot.

But from a user's experience that doesn't matter, because you can just push the power button. Which is far easier to remember than wherever Microsoft put the shutdown command.

But yes, there are issues attached to MS constantly messing with their UI. I'm hoping they stick to 10s for a long time.
 
@Porthos, the pain on my part was leveraging my relationship with those power users to get them into the new platform. All of them adapted, it just took more work because instead of just showing them how it works, they needed their hands held until they saw how much time the new way saved.

That carrot works every time, but it's hard to dangle if you don't know the trainee well.
 
timeshifter said:
I don't actually move people from XP to 10, I was just making a point. I can train the people who call me for help. It's not hard.

But, you can't deny that Windows is a moving target. One example: the procedure for shutting down a Mac from 2005 is exactly the same today. No training required. Shutting down XP, Vista, 7 8, 8.1 and 10 are all slightly different.
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Although it's not a huge difference for most things... I can agree that a lot of the differences between versions of windows when it comes to process were just change for the sake of change.

Having said that, would you still not agree that taking a windows user of 10+ years and migrating them to mac isn't MORE of an effort than figuring out the few differences from the version of windows you had to the new one? We are talking maybe an hour or two (say Win 7 to Win 10) vs a days and days if not weeks by going to a whole new system (mac).

It's not to hate on Mac OSX. I don't hate the company or the OS. It's the train of thought that is flawed. These apple lovers seem to insinuate that the transition from a windows user to a mac user is easier than figuring out the quirks / changes in the new version of windows you updated too. It's not. Sorry, not buying it. In 99.9% of the cases, that new OEM windows 10 machine can be plugged into an ethernet cable or Wi-Fi. If you can't take an hour or two using google / youtube and figure out the little differences... then learning a whole new system is simply out of the question.

I guess another good analogy is perhaps you run across a few words in a legal document written in english (assuming english is your first language) that you don't quite understand.... does that mean you might as well learn Spanish (or some other language you don't already know)?
 
I'm not seeing it the same way. I don't think these people are switching because they think switching from a PC to a Mac will be easier than switching from an old PC to a new PC. Both choices involve struggle, and going to a Mac will be more of a struggle. But I think they think that it's short term pain for long term gain. They expect that once they get comfortable on the Mac then Apple won't jack them around the way Microsoft has.

Analogy. Your wife is a drunk and a problem with other addictions too. You want a divorce and a new wife. Divorce is painful. Probably not going to marry her sister after all that as the whole family is effed up. But will marry someone else who they have heard comes from a family of people with solid character.
 
Then there are people who switch to a Mac and then find out their 20 year old accounting software won't run on it. Instead of returning the Mac the Best Buy employee talks them into Parallels virtualization software and charges them a ton more to set up windows 10 in it.

Now they are back in the same situation but just made things a ton more complicated and out a ton of money. They have to learn how to use a mac just to be able to start the VM and get back to the Windows 10 O/S they didn't like.

When a customer decides that they will just get a new pc somewhere else, it always is interesting when they bring that back into our shop and see what they ended up with.
 
JoeTech said:
At least Apple hasn't tried anything as crazy as Microsoft did with the first version of Windows 8 with no start menu. That was a nightmare to try and help people figure out. I do find that the people that survived windows 8 complain the least about having to use windows 10. Most couldn't wait to upgrade asap to windows 10 from 8.
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Actually Apple did. The OS 9 ecosystem was very, very different than OS X. The analogy in the M$ world would be like going from Windoze 3.x to W9x/NT. With W10 they did dump a lot of the stupid W8 stuff but it's still a bit of a climb for those moving from pre-W8.
 
I also noticed a large portion of my clients have got rid of their computer/laptop and have gone the tablet route i was wondering why i get alot less computers in to clean malware and viruses when i called up old clients i have not seen in quite some time ,also found out some of my best clients have passed away i had a large base of clients from 70-89.
 
i don't think that the transition from microsoft to mac os is that difficult, i find it more simple and user friendly, but it will require some time to learn how to use it, the other way around i think it's harder.
i don't like to "sell" my customers what i like rather i do tend to analyse the customer and ask some probing questions in order to see whats best for them, sometimes mac os is the best solution, i have many customer using 11y yold macbook pro's (with some limitations) but with a better performance than winxp ones...
 
Philippe said:
Same here. One of the things that really sucks in this job... :(
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Yeah, unexpected death really sucks in this line of work. You build up a friendship with solid people and POOF gone... Then the work you did with them is all gone too because the next jackhole changes things. It all just hurts.
 
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