Clients switching from PC to Apple

[Galdorf]

So one day i was sitting there thinking why is it so quiet i have quite a few residential customers that are 60 plus so i call them up and start chatting with them asking if there computer is running ok they told me because of the windows 10 features update confused them they did not what settings to select so they shut it off and took a trip to Apple store and bought an apple.
I then called a few more they basically said the same thing they did not like how windows 10 feature update worked had no idea what settings to select they gave up and bought an Apple computer looks like Microsoft needs to put one click button select default settings.

 

[GreyWolf]

Glue one of theses .. Canadian's will get the reference.

 

[brandonkick]

What amazes me is that people who don't want to learn a little bit / get confused by a few basic settings want to solve that problem by starting over and going with an entirely new platform they know nothing about....

Outside of a few little cosmetic things, Win 10 is not so different from the versions of windows we have been running for the last 10 years. macOS X on the other hand is a brand new platform for these people. It's like saying you aren't willing to be trouble to hang new gutters on your house.... so your going to dig new french drains around the outside of the property. Avoiding a little work by doing a metric crap ton of work. I just don't get it.

 

[lan101]

Your clients must have more money than brains lol. My area is too poor for people to say F it and throw down $1500 plus for a crapple lol.

I mean a few here and there will but certainly not the majority. That is interesting though that they'd throw in the towel over something that petty.

 

[Porthos]

 

[Diggs]

Huh? A new Win10 install asks a bunch of (confusing?) questions but a feature update is just click the reboot button. Hmmm....

 

[Archon Prime]

Say what you will about Apple but I enjoy my macbook pro. Early-2015 model and still runs the same like day 1. But I have things in every ecosystem. Windows desktop, iPad, Android phone...I like to ensure I'm familiar with it all.

 

[Mick]

It happens like this:

Old person's house. The phone rings.
Caller: 'HI Dad - it's, like, me!'
OP: 'Oh, Hi son, nice to hear from you.'
Caller: 'How's everything? You keeping well?'
OP: 'Well, since you mention it, I'm getting in a bit of a pickle. My old computer said it was going to do something or another and now it's asking me all these questions...I don't really know what to do.'
Caller: 'Oh, no! You're not still using that crumby old laptop I had at school, are you?'
OP: 'Well, it does what I need. I get emails sometimes, and your mother likes to play that Solitaire card game - '
Caller: 'Oh, Dad - you got to get with it! I got an Apple Mac Pro Book Curve Flex Neo 17X and that's what you need! You'll never have any problems at all - me and all my friends don't!'
OP: Oh...is that what everyone's using nowadays? Not what I've got?
Caller: 'Of course they are. Us people with top London jobs wouldn't be seen dead with anything else. So it stands to reason - that's what you need, too!'
OP: 'You're sure? So, I should - '
Caller: ' - go to the Apple store and tell them. That's right - do it today.'
OP: So, I go to the Apple shop - '
Caller: 'Store, Dad - it's a store. Like, no-one goes to 'shops' anymore.'
OP: 'OK. Well, you youngsters are so much more with-it than us old stagers. I suppose that must be what to do, then.'
Caller: 'S'right. Say - can you lend me two thousand quid? Something's come up...'

 

[Sky-Knight]

@McFarland IT That's because you literally got the last good one.

 

[brandonkick]

Say what you will about Apple but I enjoy my macbook pro. Early-2015 model and still runs the same like day 1. But I have things in every ecosystem. Windows desktop, iPad, Android phone...I like to ensure I'm familiar with it all.

I'm not hating on Apple. I'm hating on the idea that your going build a new house because you don't want to go to the effort of remodeling the kitchen. That's essentially whats going on when people are "too confused" by Windows 10. So lets move to an entirely new system! One that's nothing like the one that's been mostly the same the last 10 years. That's my problem. Not apple. The thought process in moving to apple.

 

[timeshifter]

Take someone who’s been using XP since 2005 and sit them in front of a Windows 10 PC and watch them struggle. Then take someone who’s been using Mac OS X Leopard 10.5 from 2005 and sit in front of a Mac running macOS Mojave 10.14 and watch them get stuff done.

 

[mraikes]

Take someone who’s been using XP since 2005 and sit them in front of a Windows 10 PC and watch them struggle. Then take someone who’s been using Mac OS X Leopard 10.5 from 2005 and sit in front of a Mac running macOS Mojave 10.14 and watch them get stuff done.

A bit of a red herring. Plus, the basics of a start menu, icons on the desktop, and basic point and click function hasn't changed from XP to W10. As a more advanced user, I get frustrated at some of the differences, but other than appearance, there's not that much different in form or function between xp and w10 for your average Joe.

EXCEPT, for that certain type of user who loses all capability to function if a desktop shortcut gets bumped from the bottom of the first column to the top of the second column. That user will repeatedly and constantly struggle regardless of OS. And it AMAZES me how many people still fall into that category even though personal/home computers have been part of our lives for decades now.

 

[Porthos]

but other than appearance, there's not that much different in form or function between xp and w10 for your average Joe.

Exactly. It is the users that like to dive into every nook and cranny and "customize" every little thing that have issues.

 

[JoeTech]

At least Apple hasn't tried anything as crazy as Microsoft did with the first version of Windows 8 with no start menu. That was a nightmare to try and help people figure out. I do find that the people that survived windows 8 complain the least about having to use windows 10. Most couldn't wait to upgrade asap to windows 10 from 8.

 

[lan101]

It happens like this:

Old person's house. The phone rings.
Caller: 'HI Dad - it's, like, me!'
OP: 'Oh, Hi son, nice to hear from you.'
Caller: 'How's everything? You keeping well?'
OP: 'Well, since you mention it, I'm getting in a bit of a pickle. My old computer said it was going to do something or another and now it's asking me all these questions...I don't really know what to do.'
Caller: 'Oh, no! You're not still using that crumby old laptop I had at school, are you?'
OP: 'Well, it does what I need. I get emails sometimes, and your mother likes to play that Solitaire card game - '
Caller: 'Oh, Dad - you got to get with it! I got an Apple Mac Pro Book Curve Flex Neo 17X and that's what you need! You'll never have any problems at all - me and all my friends don't!'
OP: Oh...is that what everyone's using nowadays? Not what I've got?
Caller: 'Of course they are. Us people with top London jobs wouldn't be seen dead with anything else. So it stands to reason - that's what you need, too!'
OP: 'You're sure? So, I should - '
Caller: ' - go to the Apple store and tell them. That's right - do it today.'
OP: So, I go to the Apple shop - '
Caller: 'Store, Dad - it's a store. Like, no-one goes to 'shops' anymore.'
OP: 'OK. Well, you youngsters are so much more with-it than us old stagers. I suppose that must be what to do, then.'
Caller: 'S'right. Say - can you lend me two thousand quid? Something's come up...'

Lmao classic

 

[lan101]

EXCEPT, for that certain type of user who loses all capability to function if a desktop shortcut gets bumped from the bottom of the first column to the top of the second column. That user will repeatedly and constantly struggle regardless of OS. And it AMAZES me how many people still fall into that category even though personal/home computers have been part of our lives for decades now.

Exactly...these users are the ones that I wonder how they survive day to day in the world not just with computers lol.

 

[Sky-Knight]

@timeshifter Then it's time to update your training methods. I take retired Boomers off XP and stuff them onto Win10 all the time. It's not hard, all I have to do is show them the search box. First three letters of what you want, and boom there it is. It's not hard to convince people to stop hunting for things and let the computer find it for you. The less a user knew about how a computer worked, the easier it was to get them onto Win8 / Win10. It was the power users that were a giant pain, had to have it their way, unwilling to adapt... constantly nagging me to install dangerous customized shell UIs... Classic Start users? Get away from me!

Which leads into the next bit, if you hated the Start Screen of Windows 8, then you were still arguing with the OS instead of using it. Windows 7 had the search box, works just like it does in 8 and 10. The only thing I hated about 8 was the fact that the search was there, but invisible... it just appeared when you started typing. That crap is normal on smart phones too, I call them features by accident... and they are the stupidest thing to ever be considered for any UI ever.

P.S. Start Menu on Win10 is identical to the start screen on Win8, the only difference is the former isn't full screen by default.

 

[sapphirescales]

Say what you will about Apple but I enjoy my macbook pro. Early-2015 model and still runs the same like day 1. But I have things in every ecosystem. Windows desktop, iPad, Android phone...I like to ensure I'm familiar with it all.

Apple stuff isn't any better quality than other manufacturers. I still have an old Dell laptop from 2004 that I use on occasion. 2015 isn't even close to old. These companies have conditioned us to believe that anything older than a year or two is "old." It's not. Heck, I'd be p*ssed if a $300 Walmart laptop didn't make it at least 5 years.

 

[carmen617]

I have dozens of elderly clients who switched from PC to Mac because their kids told them it would be easier. It's not. They need help. I still make money. When one asks me in advance if they should switch, I always recommend against it - I tell them the truth, it's not an easy transition and it won't make their lives any better. But that doesn't stop the ones getting helped by their kids.

Worse, as far as I'm concerned, is the switch to a Chromebook. How do you tell an old that their new laptop is slow as molasses, all online, won't work if the internet is down, doesn't have anywhere for them to keep their documents, requires a new printer, and oh, btw, you can't use Windows Live Mail anymore. But at least the Chromebook isn't overpriced.

 

[Porthos]

It was the power users that were a giant pain, had to have it their way, unwilling to adapt... constantly nagging me to install dangerous customized shell UIs... Classic Start users? Get away from me!

Exactly. They are also the ones who read all the NEGATIVE propaganda/scare tactics across the web also.