Client called because password wouldn't work, plust other web passwords missing.

[computertechguy]

The client had just changed the password last week and thought possibly she transposed the letters after the PW change, but had logged into it after the change.. No big deal there is an admin account and I logged on with that to change the password. Ok that worked and logged onto the workstation, user called back (did this via remote session) and said their web account to their nest cameras is asking for the password, and email is asking for password.

And the network share was saying inaccessible. I tried to remap it but kept saying user doesn't have permissions...

The user has three email accounts in outlook and the password fields were missing.

I realized I was using the wrong user account to remap the network share and finally got that to work, filled in the three passwords for the emails..

Everything seems to work but any thoughts what went wrong? There were no windows updates to have done this.

 

[JoelM]

If I understand correctly you logged in with a different account and changed a password on the account you were not logged into.
When you do this the normal behavior is they will loose all access to saved passwords in the account you changed the password in. This is a normal security setting. The only way to not loose the passwords is you must change the password while logged into the account.
If I understand this as correct what happened is exactly what will happen.

 

[computertechguy]

If I understand correctly you logged in with a different account and changed a password on the account you were not logged into.
When you do this the normal behavior is they will loose all access to saved passwords in the account you changed the password in. This is a normal security setting. The only way to not loose the passwords is you must change the password while logged into the account.
If I understand this as correct what happened is exactly what will happen.

ok, that is exactly what happened, hmmm I have NEVER come across that before... Thank you..