thecomputerguy
Well-Known Member
- Reaction score
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I had a clients husband call me because his Anti-Virus ran out and I had recently updated his Wife's AV. I pulled Trend Micro from her computer and installed Kabuto + Emsisoft (which I price at $99 p/y for residential, includes install).
This guy is a cheap PITA, he has money, he blows lots of money, and he refuses to spend money when he should (like buying a refurb laptop instead of new, then complaining it's slow after 6 months of use), and he's generally a scummy guy, to his wife, and in general... Think Ron Jeremy in appearance, and how you'd expect RJ to be in person.
So he calls me and says hey my Security expired and I need to update it. You installed some security in my Wife's computer doesn't that cover mine too?
I explain that no, what I installed is for a single computer, and it is higher end product which provides Malware+Virus protection & Workstation monitoring for hardware failure and system errors.
He says, "WHAT? That's ridiculous! Most of the time it will cover all of the computers, and she don't need any higher end product she barely uses the thing."
Which is untrue, she just doesn't use it as much as him.
I say, "Well you are welcome to provide your own AV product and I'll be happy to install it for you" - for which I would charge labor for.
He says, "No thanks I'll figure it out myself" and hung up on me.
So I know he next steps are to talk to his neighbor, his neighbors son, his nephew who "Knows a lot about computers" ... then tell's his Wife how I screwed them, and how dumb she is, and then come back with how I screwed his wife and he wants me to take it off and put his 3 user of AVG AV he got for $19.99.
So, do I bill for removing my AV, then bill more for installing his AV, with a 1hr minimum that would make whatever he brings up to right around the price of installing Kabuto + Emsi on both considering I wouldn't refund the full $99 since shes used part of the years worth of license already.
Or he'll just call me all ****** off and tell me to get it off her computer, so he can have his neighbor install MS Security Essentials.... so do I charge to get it off he computer?
This guy is a cheap PITA, he has money, he blows lots of money, and he refuses to spend money when he should (like buying a refurb laptop instead of new, then complaining it's slow after 6 months of use), and he's generally a scummy guy, to his wife, and in general... Think Ron Jeremy in appearance, and how you'd expect RJ to be in person.
So he calls me and says hey my Security expired and I need to update it. You installed some security in my Wife's computer doesn't that cover mine too?
I explain that no, what I installed is for a single computer, and it is higher end product which provides Malware+Virus protection & Workstation monitoring for hardware failure and system errors.
He says, "WHAT? That's ridiculous! Most of the time it will cover all of the computers, and she don't need any higher end product she barely uses the thing."
Which is untrue, she just doesn't use it as much as him.
I say, "Well you are welcome to provide your own AV product and I'll be happy to install it for you" - for which I would charge labor for.
He says, "No thanks I'll figure it out myself" and hung up on me.
So I know he next steps are to talk to his neighbor, his neighbors son, his nephew who "Knows a lot about computers" ... then tell's his Wife how I screwed them, and how dumb she is, and then come back with how I screwed his wife and he wants me to take it off and put his 3 user of AVG AV he got for $19.99.
So, do I bill for removing my AV, then bill more for installing his AV, with a 1hr minimum that would make whatever he brings up to right around the price of installing Kabuto + Emsi on both considering I wouldn't refund the full $99 since shes used part of the years worth of license already.
Or he'll just call me all ****** off and tell me to get it off her computer, so he can have his neighbor install MS Security Essentials.... so do I charge to get it off he computer?
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