CD drive problems

[Gunz]

The cd drive in this HP DV9810US will not show up in anything but device manager. I had it working by going through computer>manage> and assigning it, but now it will not show up there. I have also deleted the upper and lower filters.

The drive itself is good. Windows vista 64 bit.

Ideas?
EDIT:
have also reinstalled the drivers for it, and tried a different cd drive

 

[Knightsman]

Possible bad cable?


filler

 

[JosephLeo]

According to the HP support forums this is a common problem for this model of laptop, and they reccommend that you read this page for help.

• 1) See if the drive is listed in Device Manager (troubleshoot based on what you see).
• 2) Reset Power: Unplug power cord, press Power button for 10 seconds.
• 3) Check power and data cables attached to the drive and look in the BIOS for the drive name.
• 4) Remove upper/lower filters (see below).
• 5) Reinstall burning software
• 6) Get and CD/DVD drive firmware updates if available (to prevent missing drives in the future (I assume)).
• 7) Use MS System Restore to go back to a time when it was working.

 

[Gunz]

The device is listed normally in device manager, i have removed said filters, ill try resetting the power and uninstalling anything that has to do with dvd's

this is a laptop btw, the support link brought me to some **** for a desktop hehe

 

[Gunz]

The device is listed normally in device manager, i have removed said filters, ill try resetting the power and uninstalling anything that has to do with dvd's

this is a laptop btw, the support link brought me to some **** for a desktop hehe

Resetting the power and uninstalling any dvd software got me nowhere. Replacing the lowerfilters didnt do anything. I don't know where else I can go with it.

 

[TLE]

How have you confirmed that the drive is good? If you haven't done so, I would try it in another laptop to makre sure that the drive is ok.

Did using the alternative drive have the same results?

 

[Gunz]

How have you confirmed that the drive is good? If you haven't done so, I would try it in another laptop to makre sure that the drive is ok.

Did using the alternative drive have the same results?

Yes, same results. I am sure this drive works because I had it working through multiple reboots/discs, but the customer got it home and it is back to the same problem

 

[TLE]

It's not the drive at fault, if the problem still occurs with a different drive. Is the drive recognised in the BIOS?

 

[Gunz]

It's not the drive at fault, if the problem still occurs with a different drive. Is the drive recognised in the BIOS?

Yes it's recognized in BIOS and device manager as working properly. Just not anywhere else.

 

[JosephLeo]

Yes it's recognized in BIOS and device manager as working properly. Just not anywhere else.

This is going out on a limb and most likely isn't the problem, but I might as well say it.

Highlight the device, right click it and hit Properties then go to Driver and see if "Enable" is an option.

 

[TLE]

If the BIOS detects the drive, it sounds more like a driver isssue to me. Could the DMA be set incorrectly for the controller?

 

[Gunz]

This is going out on a limb and most likely isn't the problem, but I might as well say it.

Highlight the device, right click it and hit Properties then go to Driver and see if "Enable" is an option.

Already checked hehe

 

[Gunz]

If the BIOS detects the drive, it sounds more like a driver isssue to me. Could the DMA be set incorrectly for the controller?

I'm not sure. I've done what I could do, it's deffinetly got to be a driver/software issue though. I tried a system restore but it wouldn't restore.

 

[TLE]

Have a look through Device manager for IDE ATA/ATAPI controllers, and find the CD-ROM and see what mode the DMA is currently set too.

 

[Gunz]

If you can access it through a command prompt I would suspect Local Group policy settings. For your info, run gpedit.msc then follow User Configuration, Administrative Templates, Windows Components, Windows Explorer - "Hide these specified drives in My Computer"

yo Gunz. "hehe" ??? Keep it Pro, bro

Still not having any luck with it. Hmm..