Can't get rid of 0x00000116 error

[MotzTech]

Sort of a long back story here so bear with me.

An employee at one of my clients could not get his computer to boot. Instead of calling us, he had someone take it and they did a nuke and pave on the system. Once it came back and they had me reconfigure it for the network and get everything setup on it. A few weeks later it starting blue screening on a regular basis. Diagnostics revealed that the hard drive was dying. This is probably why it died in the first place, but since it was reloaded before I knew about the problem, I had no point of reference for the issue.

Anywho, I got a new hard drive, cloned it over and ran a chkdsk on it. A few more weeks went by and the computer started getting a 0x00000116 blue screen error. I'm completely stuck at this point, everything I have tried has failed to fix this issue. I hate to have to reload the system again, but I fear I may be at the point.

Here is what I have tried so far

Completely wiped and reload video drivers
Ran built in dell diagnostics on entire system (no issues found)
Ran video burnin test for 15 minutes (No crashes/hangs/etc)
Ran another chkdsk (No issues found)
Ran SFC and an offline virus scan (Again, no issues found)


The end user says it only seems to happen when he is in on the internet. I checked his browser and it doesn't have any weird addons or anything.

Has anyone else run into this, could it be another driver besides the video driver?

 

[bertie40]

Depending on the machine, sometimes the graphics driver and motherboard drivers set are interlinked.

How is the graphics card for temperature ?
GPU reseat ?
Replace paste / pad ?

 

[MotzTech]

Forgot to mention, it's a laptop so the card is integrated with the motherboard. The heat doesn't seem to be to bad. I don't have the exact numbers, but when I ran the burn in it stayed without the limits of the normal temps for that card. I suppose I could try reloading the chipset drivers.

 

[SilverLeaf]

Forgot to mention, it's a laptop so the card is integrated with the motherboard. The heat doesn't seem to be to bad. I don't have the exact numbers, but when I ran the burn in it stayed without the limits of the normal temps for that card. I suppose I could try reloading the chipset drivers.

Yeah, being that it is a laptop certainly restricts your troubleshooting. In situations like this, it's really difficult to determine whether the cause is driver or hardware related. You could try putting the laptop through its paces in a live environment (linux or winpe), and see if you have problems. If you do, then a hardware issue is quite likely.

OTOH, if it runs fine in a live environment, then you may, or may not, have a driver issue.... simply because the official driver can tickle additional hardware resources (some of which may be faulty) that the generic (windows and linux) drivers don't. So, you're back to square one.

 

[Boston Pro Comp Serv LLC]

He says it's only on the net? Does he connect wirelessly? Wired? Could be the wireless card or the drivers. I found many to be pretty picky.

 

[MotzTech]

He is over wired via a docking station. The system accesses the local domain fine, but to be honest it so random I can't really pin down when it happens. I have never been able to reproduce it.

I tried updating the chipset drivers but he already has the latest and they don't exactly remove cleanly for a reinstallation. I would rather do another nuke and pave then start manually ripping drivers out.

 

[MotzTech]

He says it's only on the net? Does he connect wirelessly? Wired? Could be the wireless card or the drivers. I found many to be pretty picky.

I'm leaning more towards this. The client called today and said that users could not access their database. Turns out this machine was sending a tons and tons of traffic over the network, even though the user was only accessing a single file. I had him shut it down and everyone was able to work again. I'm thinking it may be the docking station itself, which would explain why I was not able to reproduce the issue at my shop.

 

[PC Ops]

You could try disabling hardware acceleration in IE (assuming he's using IE). Certainly worth a shot

 

[brandonkick]

If the machine doesn't act up in your shop, then it has to be isolated to something at the clients location. That may seem like me stating the obvious but it's worth mentioning....


They feel that the issue is only when he is on the internet (I take it to mean browsing the internet and not just connected).

So if they do not open a browser, the machine will work just fine with no issues.
If they do, then the machine blue screens.

Are you able to surf the web and put the machine through it's paces at your shop? If so, then it's not a hardware issue with the laptop. I'd be 95% certain of that.

So anything extra at the shop, like that docking station, or printers and so on should be the next points of investigation.

 

[nlinecomputers]

BSOD 0x116 is VIDEO_TDR_ERROR.

That is caused by a video driver timeout. Updated video drivers or faulty GPU. Or my favorite bad power.

 

[nlinecomputers]

Using this on your crash dump may reveal the issues behind it:

http://www.nirsoft.net/utils/blue_screen_view.html

 

[Bubbajoe]

No mention of Event Viewer messages...dude....

No mention of OS...... dooood....

My guess is it's due to IE10 hardware acceleration and an incompatibility with the docking station drivers. Make sure the docking station drivers are fully updated.

If that doesn't fix it, disable hardware acceleration in IE10. If that fixes it, you have two options. Leave it as is with HA disabled or downgrade to IE9 and re-enable HA.

Did I guess right?