Cannot connect to network share/NAS

[alexsmith2709]

Im a bit at a loss on this one so hoping one of you can shed some light.
We have a NAS at home and i can connect to it find by either using \\ipaddress or \\nasname on my computer but my partner cant on her laptop. She always gets the cannot access network share error.
I have turn on SMB Client 1.0, i have turned off IPV6, i have made sure Client for Microsoft Networks is enabled, i have made sure file and print sharing is turned on. Is there anything i have missed?
The laptop is running windows 10, its been like it a while and i've just been lazy and not dealt with it

Thanks

 

[nerd2u]

Sounds like a firewall may be blocking something.

Turn off your firewalls.

Can you ping the device?

Does it have a web interface? Can you access the web interface?

Is any computer able to access the NAS?

Sent from my SM-G870W using Tapatalk

 

[Markverhyden]

Are you sure both machines are on the same subnet? In other words if yours is wired and the laptop wireless are they on the same? Most NAS's will have a web based management page so I'd try loading the IP in a browser.

 

[alexsmith2709]

Thanks for the replies. Web based access works, both machines are on the same subnet, ping is fine, it is just accessing through File Explorer that is the issue

 

[HCHTech]

She always gets the cannot access network share error.

So if you browse the network from her computer, she can see the device, but not connect to it's shares? That sounds like credentials to me.

 

[alexsmith2709]

So if you browse the network from her computer, she can see the device, but not connect to it's shares? That sounds like credentials to me.

I thought about credentials, however the credentials have not changed since it stopped working and i also removed them from the window credential manager in control panel but it doesnt even get as far as popping up and asking for any credentials

 

[HCHTech]

Well, I guess I would try resetting the network stack on that computer, maybe even a new NIC. Something is horked.

Edit: In case you haven't done this before, to reset the networking:

Open an admin command prompt

• Type netsh firewall reset and press Enter.
• Type netsh winsock reset and press Enter.
• Type netsh int ip reset and press Enter.
• Type ipconfig /release and press Enter.
• Type ipconfig /renew and press Enter.
• Type ipconfig /flushdns and press Enter.

Reboot along the way if prompted, then reboot one more time at the end.

 

[glennd]

Im a bit at a loss on this one so hoping one of you can shed some light.
We have a NAS at home and i can connect to it find by either using \\ipaddress or \\nasname on my computer but my partner cant on her laptop. She always gets the cannot access network share error.
I have turn on SMB Client 1.0, i have turned off IPV6, i have made sure Client for Microsoft Networks is enabled, i have made sure file and print sharing is turned on. Is there anything i have missed?
The laptop is running windows 10, its been like it a while and i've just been lazy and not dealt with it

Thanks

I have nothing but problems with Win 10 on local networks, especially trying to find a machine in Explorer. Here's a technique that works for me.

In File Explorer:
Go to "This PC" on the tree.
Drop down the Computer menu and select Map Network Drive.
Enter the host name as "\\host"
Click the Browse button (notice the machine shows up on the tree in the Browse dialog)
Right click on the host in the tree and select Pin To Quick Access.
By using Quick Access you will always be able to access the machine even when it doesn't appear in the Network node.
Now just cancel out of making a mapped drive.

In other words, the Quick Access node is better at accessing local network hosts than the Network node is.

Edit 21/07: I discovered you can right click in the dialog, you don't need to actually go through with creating a mapped drive.

 

[Markverhyden]

I thought about credentials, however the credentials have not changed since it stopped working and i also removed them from the window credential manager in control panel but it doesnt even get as far as popping up and asking for any credentials

Did you check event viewer while you are trying to access the share? Have you tried to share out a folder on your own hard drive and see if she can see it?

 

[alexsmith2709]

Thanks all for your suggestions. I'll give them a try when im back home tonight. I think i did try resetting the network stack when this issue first started but no harm in trying it again

 

[VISA MC]

On her machine, check to see if the network is showing public or private.

 

[alexsmith2709]

None of the suggestions worked, but i have fixed this issue, just annoying i dont know what the cause or exactly how to fix.
I fixed it by running blackbird (getblackbird.net) with the -l switch which fixes lan connectivity, supposedly after running blackbird, which has never been run on this computer. I dont know exactly what that switch does, but happy i've fixed the issue.
Worth a try if anyone else has this issue

 

[HCHTech]

Glad you got it sorted - it's infuriating when you don't really nail down the issue. I remember a similar fight I had at a clients several years ago. Win Vista vs. Win7 at the time. I threw every trick I knew or could Google at that damned network, but the Vista computer refused to access the share on the Win 7 box. I ended up installing something called Network magic if I recall correctly that built it's own sharing and worked. I was so embarassed I took so long to get it to work, and I think I comped them the job to save face. That was not a happy day.

 

[alexsmith2709]

Glad you got it sorted - it's infuriating when you don't really nail down the issue. I remember a similar fight I had at a clients several years ago. Win Vista vs. Win7 at the time. I threw every trick I knew or could Google at that damned network, but the Vista computer refused to access the share on the Win 7 box. I ended up installing something called Network magic if I recall correctly that built it's own sharing and worked. I was so embarassed I took so long to get it to work, and I think I comped them the job to save face. That was not a happy day.

Luckily this was not a paying customer so no need to face the questions of "what caused it?", "how did it happen?", "how can i stop it happening again" etc, i could just say "its fixed"