Skillachi
Member
- Reaction score
- 6
A couple of days ago I recieved a call from a lady who wanted her computer check, due to slowing down and lack of accessing the internet. So I ask her some basic questions to decided whether she will drop it off or I will go to her home. About three weeks pass due to scheduling conflicts. Finally over the weekend I finally made it to her home. I walk in, introduce my self, then she show me the system which was a Dell Dimension 2350 with a celeron processor and win xp home Edition.
After powering up trying to see why she cannot get access to the internet, I realized the presents of trojans, spyware, adware and viruses and probably rootkits. Mind you she had this system for seven years using NetZero dial up internet with McAfee expired probably like four years ago or more. I was shock!! to see Dial Up still being used in such a up scaled neighborhood with lexus, mercedes, BMW's in the suburbs.
In my mind I was a little bit disappointed because I didn't want to spend my entire day working with a dial up connect plus no wifi. So I told her that I will take the system away because it will take way to long, so I will have to take it out and bring it back. She agreed then I gasp with ease lol. The first thing I did was backup her data because I was not gonna perform endless scans in safemode or tracking down malicious software. Clean Form is the way for this job lol, with all the error messages from windows and third party software errors and popups, plust the system took about fifteen to twenty minutes to fully boot up.
I try talking to her about getting high speed internet and to my suprise she told me she was thinking about getting phone,tv and internet but she didn't make the time to do the research to select a company. For some strange reason I just felt even more at ease when I heard that lol.
So this is what I'am gonna do plus prices let me know what you guys think
Reinstall OS, including updates, patches and configuration = $100
order vipre antivirus/firewall/antispyware, includes installation, upates and configuration=$50
order memory and installation=$50
printer installation and configuration=30
Data Backup=$10
100+50+50+30+10=$240
At this point what I wanna know is
(1) Am I charging to much ?
(2) Should I charge more ?
(3) Am I right on point with the pricing ?
Keep in mind that I didn't charge her for going to her house onsite or diagnostics.
she also thought her speakers was not working after buying a brand new power cord from radio shack which cost her $40 plus it still didn't work, so I troubleshoot that problem by taking my power cord from my router to try it and it work perfect music was playing from those speakers that she had their for years.
The reason I'm asking this is because a friend of mine took interest in me to open a repair shop, he own couple buildings in my neighborhood, so for the last couple of weeks I've been doing research like crazy on more about the business side. I've doing repairs for 2 years without any incident so far.....
After powering up trying to see why she cannot get access to the internet, I realized the presents of trojans, spyware, adware and viruses and probably rootkits. Mind you she had this system for seven years using NetZero dial up internet with McAfee expired probably like four years ago or more. I was shock!! to see Dial Up still being used in such a up scaled neighborhood with lexus, mercedes, BMW's in the suburbs.
In my mind I was a little bit disappointed because I didn't want to spend my entire day working with a dial up connect plus no wifi. So I told her that I will take the system away because it will take way to long, so I will have to take it out and bring it back. She agreed then I gasp with ease lol. The first thing I did was backup her data because I was not gonna perform endless scans in safemode or tracking down malicious software. Clean Form is the way for this job lol, with all the error messages from windows and third party software errors and popups, plust the system took about fifteen to twenty minutes to fully boot up.
I try talking to her about getting high speed internet and to my suprise she told me she was thinking about getting phone,tv and internet but she didn't make the time to do the research to select a company. For some strange reason I just felt even more at ease when I heard that lol.
So this is what I'am gonna do plus prices let me know what you guys think
Reinstall OS, including updates, patches and configuration = $100
order vipre antivirus/firewall/antispyware, includes installation, upates and configuration=$50
order memory and installation=$50
printer installation and configuration=30
Data Backup=$10
100+50+50+30+10=$240
At this point what I wanna know is
(1) Am I charging to much ?
(2) Should I charge more ?
(3) Am I right on point with the pricing ?
Keep in mind that I didn't charge her for going to her house onsite or diagnostics.
she also thought her speakers was not working after buying a brand new power cord from radio shack which cost her $40 plus it still didn't work, so I troubleshoot that problem by taking my power cord from my router to try it and it work perfect music was playing from those speakers that she had their for years.
The reason I'm asking this is because a friend of mine took interest in me to open a repair shop, he own couple buildings in my neighborhood, so for the last couple of weeks I've been doing research like crazy on more about the business side. I've doing repairs for 2 years without any incident so far.....
