Buying an existing business

Not really. If it was making money for him why would he be wanting to sell it? To me, that means you are throwing money into a pit that will never earn any money. And the fact that he isn't just going to shift you to Business support tells me that BOTH sides of his business are in trouble. Save your money. You'll need it to live on. Time to refresh your resume and look for work someplace else.
 
He has said he would allow me to continue to work out of the office for maybe 6 months
He said the plan would be to send out a email blast to all the clients plus a physical mail saying they are done with residential but their tech (me) would continue to support them.
That will end up in the spam box or the physical mail will be tossed in the trash.
be willing to sign a non-compete.

All the above you will be either starting a home business or getting a new unknown location with " customers that look for help ONLY when something goes wrong " and hoping they did not toss the letter or delete the email when they need help. (couple times a year if you are extremely lucky) And if you do not have tons of money for advertising new customers will be hard to come by.

That's why I am getting out of my brick n mortar shop soon. You cant rely on Break fix to keep the doors open and the lights on.
Lets say for every $100 in labor you take in after expenses rent,taxes insurance there are many more. only $10-20 if lucky you can count as your profit.
 
My 2 cents:

What is the alternative to him selling the client list to you? Does he have other buyers interested? Is he going to post it up for sale somehow and try to sell it that way? Or would he just drop them and leave them on their own to find another residential shop?

My guess is that he was just going to drop them and leave them on their own to find a new shop, but then when you asked what he will do and if he'd be willing to let you have them, he saw an opportunity to make a quick buck.

For me, if I was getting rid of my business (for any reason) I would want my clients well taken care of just as a simple thank you for the loyalty. Something like hey, we can't support you anymore, but here is someone who can. I think it's more professional that way and proves what you (hopefully) have been doing for them all along which is provide a great service to the customer.

So with that being said, its mutually beneficial to both of you. He keeps his honor of taking care of his clients who have been loyal with him over the 12 years he's been in business. And you get a good head start on becoming your own business owner!

For me I would still give him X percent for clients that were on the list for a number of time.

But I really think he'd be getting a crazy good deal if you paid for it. I know you know the clientele and it's easy to want to hop right into it. But he's also getting more than just money here, he's getting assurance that his clients will be taken care of. And who better than someone they already know and trust? Reputation as an honest business owner is worth a lot. Don't let that go unnoticed that you'd be helping his reputation.




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Walk away.

I wouldnt pay $5000, never mind $55000.

He's not giving you the company name. He won't let you have the phone number.
He'll only let you work in the building for 6 months. There only 300 customers from 15 years of business - that's 20 customers a year. Less than 2 a month. Many of which are probably 1-off customers too.

No wonder he's looking to sell it. Did he advertise the business? I'm staggered the figures are so low - particularly 10-15 years ago when break/fix was busy.

He's having a laugh. All your getting is an outdated list of old customers.

If you don't buy it, he WILL just wind it down. If he does, you probably know some of the customers anyway - so just use the 55k to start your own business and contact the guys former customers and tell them he's closed the company but you've started up on your own. After all, if he's not interested in that side of the business any more, you're not going to be treading on your bosses toes. In fact, over the next few months, you can probably get access to that contacts list anyway and start keeping a few notes day by day of the contacts until you've got them all.

Once hes wound the company down, voila, there's your opportunity without competing with him.
 
He refuses to give me the company name or phone number, but said they would take messages for me for whoever still calls the number and pass it to me and be willing to sign a non-compete.

This is bad! Trust me, he will first try to move all those people to his MSP plan, then if they refuse...he might give them to you or maybe a competitor. Non-compete doesn't mean crap.
 
What a horrible deal, like someone said, I would not even pay 10% of that price. Imagine if you spent that money on google and facebook advertising, if you paid $30/customer via pay per click, you would have 1800 new real clients, or which some would probably be business clients. RUN AWAY!!!
 
Questions. The big question is do you have access to that kind of capital or even a portion of it? If so, why not strike out on your own if things are already looking grim? How big is your market and how well does word of mouth advertising work? Are you a local boy where a lot of people know you or a transplant to the area that doesn't really have a connection to the people? How social are you? Is the area saturated with other IT shops?

The main reason I ask is that if I were personally in your shoes based on what I know of the situation I would take $5k-$7k, register a new business, get the basics taken care of (logo, business cards, CPA, lawyer, distributor accounts), purchase a solution for taking credit card payments, keep my books in an excel spreadsheet until I needed something more robust, join the local chamber and other business groups, and start spreading the word.

If you really feel you need a store front find the cheapest, smallest thing you can work with that has the shortest lease. Ask if they have any way to provide previous records of utility costs to help estimate costs. Some will, some won't, and sometimes you can call the utility company and give them the address and they will provide it to you. Also, have enough in savings to either cover your lease or at least the first 6-12 months of rent & utilities.

Business will start to flow as long as people know you are there, that's why I asked about being social. Tell everyone, always mention it. Think of how a car salesman always seems to work what they do into a conversation. They aren't trying to sell you a car at that moment, they just want it their name and dealership to stick with you and be fresh on your mind in case you need a car or know someone. I would also work on getting your name to business clients more than residential for two reasons. First, residential clients talk to other people and spread the word for you if you treat them right so word of mouth works best for them when it comes to advertising, also asking what they do for a living/where they work goes a long way to because most people probably work somewhere that could use support services and it also makes for good small talk. Second, besides the fact that business clients tend to pay better, they are essentially made up of residential clients. Maybe the business doesn't need your services right away but what about the secretary or manager that you spoke with and dropped your card to, maybe they need it and afterwards they like your work enough to give you a shot at supporting their business.

As far as your current boss, I would tell him thanks but no thanks. Although you've been with him for a while you don't know what kind of bridges he has burned in the past with clients, which bridges he will keep open when client XYZ insists that he still support them, and how many of those clients won't roll over just because. I would offer to make him a deal to either buy his client list of customers that have been serviced in the past 3 years at a set amount per client or offer to pay him a referral fee per client/job sent for whatever term you see fit.

Hope some of this helps on your journey. Remember, always carry business cards, never be afraid to ask for help, and never be afraid to turn down a job that is above your skill level.
 
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