Chadhardy
Member
- Reaction score
- 27
- Location
- Atlanta, GA
A little back story on me. I've been in business 17 years offering repair/web/seo services. Last year I gave all of my clients to another local IT shop because I thought I wanted to be a web guy. We worked out a deal where I received 10% of the contracts he signed my clients up to for 12 months. I realize now that I made a huge mistake and I'm trying to get back into repair work. It's been 12 months so no more checks from him. I'm now trying to build my business back up. I still have a few clients that decided not to use his company, but not enough pay the bills. So here we are present day.
Marketing Ideas:
I'm currently using Facebook to reach local people and it's produced a few computer repair customers so far, but not a lot. I'm a member of the Chamber and that's produced a few repair clients as well, but our Chamber isn't the greatest. We don't have any type of business networking groups to join (I know these work because I've been in some previously in a different city). I'm about to put up a flyer in the library and some other local businesses. I am already ranked #1 for computer repair in my city as well as another city that is close by and that has brought in a few people as well.
Mobile Services:
I live in a very small town (less than 10,000) and there are 2 other computer repair shops in town. Only 1 of them actually market themselves. I'm surprised the other one hasn't gone out of business yet. Neither one of them are offering mobile device repairs (or they're not advertising it) so I believe this is a wide open market for my business. I'm not nervous about my ability to do the repairs, but it's all so new to me.
With PC repairs the customer drops off the equipment and you get it back to them the next day or so. They pay and are happy. With mobile they want it done immediately and the industry seems to be plagued with bad parts that make customers unhappy with the service you provide them. Plus my reading seems to show you make less money per repair. Maybe I've just gotten spoiled with the money I made doing PC repairs. So basically I'm stressing myself out thinking about doing a screen repair where I may make $45 with an hour of labor (I know I will get faster), with a part that might be bad and with a customer that isn't appreciative of the amount of work that goes into repairing their device.
With all that said I still believe that adding mobile device repair is the right choice for the business because all trends show that's the direction the industry is going in. For instance look at this Google Trends Report - https://goo.gl/UVmMkS
Maybe this is more of a rant than anything, but I would still like to increase my computer repair work. I haven't started advertising the mobile repair yet and won't until I get a few under my belt (I've got a few friends that I'm doing for free to begin with).
So a few questions:
1.) How are you marketing your repair business?
2.) Are you offering mobile device repair?
3.) Any tips on making the transition?
Thanks and sorry for the long post.
Marketing Ideas:
I'm currently using Facebook to reach local people and it's produced a few computer repair customers so far, but not a lot. I'm a member of the Chamber and that's produced a few repair clients as well, but our Chamber isn't the greatest. We don't have any type of business networking groups to join (I know these work because I've been in some previously in a different city). I'm about to put up a flyer in the library and some other local businesses. I am already ranked #1 for computer repair in my city as well as another city that is close by and that has brought in a few people as well.
Mobile Services:
I live in a very small town (less than 10,000) and there are 2 other computer repair shops in town. Only 1 of them actually market themselves. I'm surprised the other one hasn't gone out of business yet. Neither one of them are offering mobile device repairs (or they're not advertising it) so I believe this is a wide open market for my business. I'm not nervous about my ability to do the repairs, but it's all so new to me.
With PC repairs the customer drops off the equipment and you get it back to them the next day or so. They pay and are happy. With mobile they want it done immediately and the industry seems to be plagued with bad parts that make customers unhappy with the service you provide them. Plus my reading seems to show you make less money per repair. Maybe I've just gotten spoiled with the money I made doing PC repairs. So basically I'm stressing myself out thinking about doing a screen repair where I may make $45 with an hour of labor (I know I will get faster), with a part that might be bad and with a customer that isn't appreciative of the amount of work that goes into repairing their device.
With all that said I still believe that adding mobile device repair is the right choice for the business because all trends show that's the direction the industry is going in. For instance look at this Google Trends Report - https://goo.gl/UVmMkS
Maybe this is more of a rant than anything, but I would still like to increase my computer repair work. I haven't started advertising the mobile repair yet and won't until I get a few under my belt (I've got a few friends that I'm doing for free to begin with).
So a few questions:
1.) How are you marketing your repair business?
2.) Are you offering mobile device repair?
3.) Any tips on making the transition?
Thanks and sorry for the long post.