freedomit
Well-Known Member
- Reaction score
- 200
Had a terrible experience with BT Openreach so far this week and wanted to vent! Story so far....
Ordered 2 new analogue phone lines with ADSL (AnnexM) via Spitfire for a new London office our sister company is opening, we are based near Guildford about an hour drive away. Install date was 12-6pm Monday and 12-6pm Tuesday, as BT decided they only had time to install one line per day (this is just pure madness in itself). Yesterday BT contractor turns up and after about 3 hours of looking inside, outside and several phone calls, says that there are 15 phone lines into the building, 14 are in use and the other has to much noise for ADSL, new lines into building will have to be run and he isn't qualified to do it. So he calls his boss and arranges BT to install new lines in the morning so the afternoon appointment can be used to run into our office and be terminated. Fine no problem, I'm happy with that and surprised about the quick turn round.
Today, I call Spitfire first thing to check that all is ok and BT appointment is setup as requested. They check and the BT system is showing the previous days appointment as closed and completed, the close ticket comment is "Attended site, customer was abusive so had to leave". WTF!!!!! There is no other appointments apart from today's, there advice is go to site and wait for afternoon appointment. So I get to site at 11.30am, I have no wifi and phone signal is poor so only limited internet on that. I waited all day with no contact until finally giving up at 6.15pm and going home, get a call at 6.45pm from the BT engineer who has arrived onside. After explaining the issue and my disappointment at hi being late he said there is nothing he can do anyway without any lines into the building and he will log that on the ticket.
To make this story even better, durning my almost 7 hours on site, the building manager turns up and has a word. Apparently since yesterday everyone else in the buildings Internet is either faulty or intermittently working and want to know what I have done.
Anyway, hopefully tomorrow I can get this mess sorted. First call is to Spitfire to get them to speak with BT and get this mess sorted, also want to make an official complaint against BT Openreach. Any advice on this would be grateful.
How can BT Openreach be this bad and get away with it? Rant over
Ordered 2 new analogue phone lines with ADSL (AnnexM) via Spitfire for a new London office our sister company is opening, we are based near Guildford about an hour drive away. Install date was 12-6pm Monday and 12-6pm Tuesday, as BT decided they only had time to install one line per day (this is just pure madness in itself). Yesterday BT contractor turns up and after about 3 hours of looking inside, outside and several phone calls, says that there are 15 phone lines into the building, 14 are in use and the other has to much noise for ADSL, new lines into building will have to be run and he isn't qualified to do it. So he calls his boss and arranges BT to install new lines in the morning so the afternoon appointment can be used to run into our office and be terminated. Fine no problem, I'm happy with that and surprised about the quick turn round.
Today, I call Spitfire first thing to check that all is ok and BT appointment is setup as requested. They check and the BT system is showing the previous days appointment as closed and completed, the close ticket comment is "Attended site, customer was abusive so had to leave". WTF!!!!! There is no other appointments apart from today's, there advice is go to site and wait for afternoon appointment. So I get to site at 11.30am, I have no wifi and phone signal is poor so only limited internet on that. I waited all day with no contact until finally giving up at 6.15pm and going home, get a call at 6.45pm from the BT engineer who has arrived onside. After explaining the issue and my disappointment at hi being late he said there is nothing he can do anyway without any lines into the building and he will log that on the ticket.
To make this story even better, durning my almost 7 hours on site, the building manager turns up and has a word. Apparently since yesterday everyone else in the buildings Internet is either faulty or intermittently working and want to know what I have done.
Anyway, hopefully tomorrow I can get this mess sorted. First call is to Spitfire to get them to speak with BT and get this mess sorted, also want to make an official complaint against BT Openreach. Any advice on this would be grateful.
How can BT Openreach be this bad and get away with it? Rant over
