Go to the BT forums here
http://community.bt.com/
The mods there hould be able to help you resolve the issue and leaise with BT's support staff. There are plenty of instances of people with capped upstreams on there. It's pretty common.
The other thing and I don't like saying this but I have often found it to be true, is that many of the call centre staff based in India don't seem to truely understand the system. I would ask to be transferred to an English representative and see if they can help you.
Well I am pleased to report that using that link and going throughthe forums, a member suggested I elevate the issue to forum leaders, they responded after a couple of days telling me that they don't support business issues, but that they would forward to the business team.
The business team got in touch a few days later and went over what the problem was to which I responded, I then got another response which outlined 2 things
1 - they hadn't read my email properly
2 - after further investigation they had managed to find out that when the line had been regraded they had not put the regrade through properly. They had the order management team put through a modify order and the issue was resolved later that day, I now have full speed on my line HOOOORAAAYYY
I had been in contact with business support before through email and hit a brick wall but it seems this time they looked into the issue properly.
The homehub is still faster though, by quite a bit, 5 - 7 mb quicker down and the business hub will not upload faster than 1mb, whereas the homehub will.
So for now at least I will stick with the homehub and probably purchase something else when it dies, but at least I have the business hub as a backup for when/if it finally does kick the bucket.
Thanks for all the help anyhow folks.
