Don't have the specs in front of me but high end Asus gaming laptop i7 NVIDIA etc
Came in last week and was constantly logging in using a temp profile, checked out all of the hardware first Mem test, hard drive surface scan and my bootable devices worked without an issue. CHKDSK fixed up a few errors and then removing the temp profiles in the registry as per a Microsoft article fixed up the temp login issue, rebooted perfectly fine a few times offered the customer a full tune up of the PC.
They had a lot of reg fixit, update my driver software, did my normal tune up process removed all of the fun programs, and defrag etc standard tune up stuff.
Final reboot works perfectly fine opened a game they had and it tested fine also, latest drivers etc
Customer picks it up and brings it back the next day with it BSOD error 0x7e did not bluescreen once while in the shop. Tried safemode which worked ran CHKDSK came up clean, tried last known good settings, BSOD again, ran SFC found errors that could not be fixed, safe mode now no longer loads also.
Restore points fail, did a swap out of all of the RAM and BIOS reset, no change, looked in the memory dump, some amd****.sys (not AMD brand related) file loads last Google shows no helpful info on this file, perform a full malware/virus scan offline, nothing found.
Another reboot showed a BSOD of BAD POOL HEADER which leads to another random file that fails last.
little bit stuck here as there are like 5 results on google for the files that load last.
I don't have my notes in front of me right now so I will post a bit more technical details when I can I will include a dump also.
Any ideas? point out obvious things also and once I have my notes I will confirm if I have done them already or not.
Not being able to load safe mode has really limited my options a bit.
In the time I could get into Safe Mode I checked the event log and the computer was only powered on once while it was out of the shop, so I don't think the customer has done anything to it.
Came in last week and was constantly logging in using a temp profile, checked out all of the hardware first Mem test, hard drive surface scan and my bootable devices worked without an issue. CHKDSK fixed up a few errors and then removing the temp profiles in the registry as per a Microsoft article fixed up the temp login issue, rebooted perfectly fine a few times offered the customer a full tune up of the PC.
They had a lot of reg fixit, update my driver software, did my normal tune up process removed all of the fun programs, and defrag etc standard tune up stuff.
Final reboot works perfectly fine opened a game they had and it tested fine also, latest drivers etc
Customer picks it up and brings it back the next day with it BSOD error 0x7e did not bluescreen once while in the shop. Tried safemode which worked ran CHKDSK came up clean, tried last known good settings, BSOD again, ran SFC found errors that could not be fixed, safe mode now no longer loads also.
Restore points fail, did a swap out of all of the RAM and BIOS reset, no change, looked in the memory dump, some amd****.sys (not AMD brand related) file loads last Google shows no helpful info on this file, perform a full malware/virus scan offline, nothing found.
Another reboot showed a BSOD of BAD POOL HEADER which leads to another random file that fails last.
little bit stuck here as there are like 5 results on google for the files that load last.
I don't have my notes in front of me right now so I will post a bit more technical details when I can I will include a dump also.
Any ideas? point out obvious things also and once I have my notes I will confirm if I have done them already or not.
Not being able to load safe mode has really limited my options a bit.
In the time I could get into Safe Mode I checked the event log and the computer was only powered on once while it was out of the shop, so I don't think the customer has done anything to it.
