PorterComp
Member
- Reaction score
- 9
- Location
- Mississippi
History: Customer brought in Asus G73SW gamer laptop. Said the power adapter would not charge the laptop as the power plug would not stay. Common issue right? Find out the customer attempted to dismantle the laptop and resolder the connection himself but couldn't. (I know this guy and he was once a electronics tech in the Navy, so he "should" have known how to solder).
Anyway, I recommended replacing the motherboard.
So tested the laptop, no power couldn't get it to boot to get a baseline on symptoms. So decided the motherboard might just do it. Ordered the motherboard, replaced it. Immediately the led lights start blinking in unison (obviously as they are coming from the one led on the motherboard). So I check to make sure I didn't forget to plug something back up. Sure, everything is plugged up. Same thing. LED blinking, fans twitching.
So, contacted the vendor to thinking they could help diagnose, they really didn't and just gave me an RMA. So got new motherboard, same issue. As I was putting laptop back together, I would attache the motherboard to power to see what that led was doing. On the old original it would do nothing. On the first replacement would blink.
Today got the new replacement and tried to give it power. Got a solid light. Ok, got a baseline, start putting parts on one at a time and as soon as I get to the CPU, I get the blinking LED again. Hmm, could be the CPU right?
So, what's your opinion? And when do you think the damage was caused to the CPU?
I have to decide how to handle this with the client. Tell them they have to buy a new CPU and then go from there? Or just tell them to trash it and get another. Thoughts on how you would handle it. These folks are (scout troop) aquaintances outside of work.
Thanks
Anyway, I recommended replacing the motherboard.
So tested the laptop, no power couldn't get it to boot to get a baseline on symptoms. So decided the motherboard might just do it. Ordered the motherboard, replaced it. Immediately the led lights start blinking in unison (obviously as they are coming from the one led on the motherboard). So I check to make sure I didn't forget to plug something back up. Sure, everything is plugged up. Same thing. LED blinking, fans twitching.
So, contacted the vendor to thinking they could help diagnose, they really didn't and just gave me an RMA. So got new motherboard, same issue. As I was putting laptop back together, I would attache the motherboard to power to see what that led was doing. On the old original it would do nothing. On the first replacement would blink.
Today got the new replacement and tried to give it power. Got a solid light. Ok, got a baseline, start putting parts on one at a time and as soon as I get to the CPU, I get the blinking LED again. Hmm, could be the CPU right?
So, what's your opinion? And when do you think the damage was caused to the CPU?
I have to decide how to handle this with the client. Tell them they have to buy a new CPU and then go from there? Or just tell them to trash it and get another. Thoughts on how you would handle it. These folks are (scout troop) aquaintances outside of work.
Thanks