Anyone using Square or Gopayment?

[Boston Pro Comp Serv LLC]

I was thinking of dropping my current traditional CC machine for Square or GoPayment. Anyone using these now? How do you like them? Really it's all the fees with the current CC processing we use that bugs me. Monthy fee, interchange fee, bi yearly something fee, someother fee haha you get the idea.

 

[SprinterTech-WI]

We use square currently, it was cheaper for us if we do less than $3,000/month, plus no contracts, unlimited readers and can be taken anywhere internet is ava. including the phones..... so it is one account for 1 store, 3 onsite techs, and occasionaly trade shows etc...
One thing though.... square has almost ZERO customer support.... so you may want to give gopayment a go, also if you are pushing more than 4,000 consistently every month a traditional setup will be cheaper.

Another thing, at least with square if you run more than $1,000 of entered cards (not swiped, keyed in) in 30days they will put any thing over that 1,000 on hold for 30 days, so keep that in mind.
It works good for us as we are mostly cash/checks, and only do 1500 - 3500/month in CC sales.

 

[Boston Pro Comp Serv LLC]

Thanks for the info, I give discounts for cash, and businesses pay by check, so we don't do a heck of alot on CC's either so I thought it would be a better deal. Much easier to take payment in the field as oppossed to a check.

 

[JTS]

I use Square for credit cards too, and it's great. But, I also do most of my business in cash or check. It's definitely the way to go if you're not getting enough credit card business to justify a monthly fee. When they first started it would take a few days to get the money, but now the money is in my bank account the next morning.

 

[Patriot Computers]

I started using square which was working great. I then came across Pay Anywhere. They have a better rate than square, better access to customer service and they have a referral program.

2.69% per swiped transaction or 3.49% + $0.19 per keyed transaction.

 

[comprx]

LOVE square! I have been using it since they started. I still have their original clunky looking beige reader.

 

[commodore64]

Another happy Square user, not a problem so far! We do still use paypal when we need access to customer cash right away for parts, if they don't pay cash or check.

 

[C.Quill]

Square-simple, straightforward, easy. I use it and it's awesome.

 

[twonline]

We use gopayment...great customer service, rates are 1.7% swiped, 2.7% keyed, integrates into quickbooks, plus we have access to a virtual terminal. Quite happy with them so far.

 

[Mr.Mike]

Thanks for the info, I give discounts for cash, and businesses pay by check, so we don't do a heck of alot on CC's either so I thought it would be a better deal. Much easier to take payment in the field as oppossed to a check.

No just easier; no more bounced checks!!

 

[300DDR]

We use square too, have for about 2 years and never had 1 problem with them. But, it's interesting to hear there are cheaper options. Just don't know if it's worth the time it takes to change everything over. We do get paid mostly in CCs now, with a lot of mail in business… any suggestions on cheaper CC payments if we are taking a good amount of CC transactions?

 

[Tab Alternatives]

Started out using Square, but have moved over to GoPayment.

I offer monthly maintenance plans. I can set certain customer's card to be automatically charged every month, which Square doesn't offer. Awesome!

 

['putertutor]

Started using Square last year and couldn't be happier. I don't have a lot of cc business, so it works great as I am not likely to go over the $1,000 month in credit card payments for some time. Payment has always hit my account next business day, which is far quicker than checks, so I tend to push the cc option whenever possible. Most of my customers are nicely surprised by my ability to take card at their location as well. Do yourself a favor, though, and buy one of the 'pens' for your smart phone. Signing with your finger can be an annoying challenge for some.

 

[HCHTech]

I used a virtual terminal through my bank for years, but recently switched to PayAnywhere. In general I like it. It's faster, more portable (no firing up the laptop or using the customer's computer to access the virtual terminal), and the rates are cheaper.

Note however, that there is initially a 4-day hold on transactions until you see the money. After 25 transactions or a month's time or something like that, you can request that they switch to a 3-day hold. My bank's system always had the money to me the next day. I'm sure this is part of how they pay for the lower rates they charge you.

Also, I have two field techs using their readers, and there is definitely a higher percentage of cards that don't read correctly with their readers. These same cards are almost always read immediately by the USB swipers we use with the bank's virtual terminal. This is a common-enough occurance that we've kept the bank system in place so we don't have to key in the number and pay the higher rate due to a problem with their hardware.

+1 for getting the special pen for signature on your phone. Especially with older folks, explaining the finger method doesn't always go well.