Anyone using Repairshopr w/ Quickbooks online?

[drnick5]

HI All,

We use Repairshopr with Quickbooks online. One thing I noticed recently is that invoices deleted in RS no longer delete from Quickbooks. (They used to!). This started at some point back in December as best I can tell.

To make sure I wasn't crazy, I went to their page about the QB integration here:
https://feedback.repairshopr.com/knowledgebase/articles/833709-quickbooks-online-setup-and-help
Where it listes "Void/Delete in QB for Invoices when deleted in RS", and it said "YES" next to it.

I opened a support ticket, and after almost 2 weeks, I was told "This is how its always been". But I know this was something I tested when we first looked at moving to Repairshopr. I went back to the link above, and it now says "NO".

I thought I was losing it. So I went to the internet wayback machine to check the page:
https://web.archive.org/web/2018102...icles/833709-quickbooks-online-setup-and-help

And sure enough, it shows "YES" next to this feature on OCT 2018, went back a few other revisions, and they all say YES as well.

I'm still waiting to hear back from support.

For others that use RS with QBO, Are you noticing the same problem? You should at least check to make sure, as you may be like me and don't look at the invoices inside of QB all that often.

 

[GreyWolf]

Better backup those pages else wise they might request archive.org to delete all those pages and any legal action you might have.

 

[drnick5]

I did take screenshots... although I don't really see this getting into legal action. They'll blame it on QB (which is probably the case) QB will blame it on them.

 

[GreyWolf]

I'd be curious to see how the previous version was calling QB to delete void invoices, I did read though somewhere online if the database was bigger than 2GB it couldn't be edited with other software's besides QB.

 

[drnick5]

I'd be curious to see how the previous version was calling QB to delete void invoices, I did read though somewhere online if the database was bigger than 2GB it couldn't be edited with other software's besides QB.

Hmm.. thats something I haven't heard of before. I'm not even sure how to tell how large the database is in QB online.

 

[HCHTech]

We use QB desktop, so our experience doesn't directly apply, but I know the syncing is limited and klunky. Basically, we get invoices pushed once to QB (edits to existing invoices don't go), new customers created once (edits don't go), and there is a manual process for syncing any inventory changes from QB to RS.

Some examples: We use classes in QB to separate residential and commercial transactions, and RS doesn't support that, so we have manual edits each day to keep up with that. If we buy a new product that we haven't previously had in inventory, then we have to enter that bill into QB and then do the manual sync before the customer appointment so that thing will show up on the list of items in RS. If we can't do this for some reason, then we have to choose a similar item in RS for the invoice, then manually edit it in Quickbooks to be correct or our inventory will be off. It's a manual process a couple of times per month to look for inventory items with negative inventory amounts where we missed this little dance. We used to keep track of technicians in Quickbooks by invoice, but RS doesn't support that and we eventually gave it up- - too much work doing it manually for too small benefit.

It's kind of a pain, but I don't expect it to change because Quickbooks is undoubtedly limiting what they will allow either by design, or by the sheer complexity of programming required.

One of my clients uses Sage Timeslips - now Sage is a much bigger company than RS with way more resources, and their syncing also sucks, by the way. This is what makes me think the problem/limitation lies with Quickbooks, not RS.

We've gotten used to what works and what doesn't and just try to build our systems and procedures to support that.