tankman1989
Active Member
- Reaction score
- 5
I was notified about a motherboard replacement and scheduled an appointment. I was then sent an email with the instructions of what was to be done and how I was supposed to conduct myself on site. In total there were over 60 full pages of PDF that I was supposed to read through for this "simple motherboard" replacement. I read through the content and found that I needed an ISO burnt to a CD as it was a utility which needed to be run. I had some problems accessing it so I then used wget and put the URL directly in and it said the download was complete. A couple hours before the appt I went to burn the ISO to CD and it came up as an error. I then tried to log back on to download the file and found the site password protected.
Being that it was a Saturday I called about 5 different Barrister numbers and could not find any live staff and most of the time the transfers ended the call with a "goodbye" and transfered nowhere. After about 15 attempts I gave up on trying to reach anyone at barrister or even being able to leave a message. So much for the "commercial support" line.
I then called the customer to let them know that I was unable to access software which I was told was necessary for the restore to work (I was supposed to roll-back the BIOS as the new BIOS doesn't work with the restore CD). So, knowing that the BIOS was incompatible with the restore CD (This didn't seem logical to me, but this is what the paperwork said and the dispatcher) I told the customer that I would have to wait until I could contact Barrister for access to this ISO.
The customer was not too upset, he was understanding. I apologized for inconveniencing him and I wanted to tell him how ****** I was at Barrister as I had already spent 3-4 hours reading all of those pages they sent and then trying to contact anyone at the company. He said he was pretty upset with the service company and Best Buy, both had given him a run around.
I then get a call from some girl at Barrister in a self-righteous, condescending tone telling me she just received a phone call from the customer who had told her exactly what I had told him. She categorically denied any responsibility and said she was fining me $100 for this incident, lol. Considering this is my second job, the first of which I never received payment because of some "tax paperwork" problem which wasn't discovered until I complained about no payment after 45+ days. So Now they are not paying me for the fist call I completed and charging me for a second call which they didn't send the proper login information for.
For Barrister being such a "large" company I don't understand how they don't have a better call distribution center. I have 6-8 different phone numbers to contact them and half never work. It is a nightmare. Don't they know that they can have all their employees under one phone number? It would sure be easier than the mess they have setup. Instead of them being so "proud" that it is the first and only nationally run company owned by a woman, they should take pride in their employee and customer satisfaction which is where true pride should lie.
If anyone is thinking about doing work for barrister, I would have to advise against it. It is a total waste of time on many levels (60+ pages of PDF for one motherboard replacement!!!?) one of the worst being the emails telling us that they have changed the rate on open work orders. They always start at an extremely low rate and work up $5-10 each time. So you will get email's telling you the rate has changed, then you check to see if it is acceptable to you and the rate is often the same! So you just wasted 3-4 mins checking. When this happens 10+ times a day, you soon have wasted 30-45 mins of your day checking rates that they haven't changed yet they emailed saying that they have.
I hope others don't have the same issues I am having with them. Out of 2 jobs, 2 have been nightmares, the first was a 100% misdiagnosis by the prior tech and I had to spend MUCH more time figuring out what the real problem was and I never got paid for the original diagnosis fix or my correct diagnosis and then this debacle.
So who else here loves Barrister!
Being that it was a Saturday I called about 5 different Barrister numbers and could not find any live staff and most of the time the transfers ended the call with a "goodbye" and transfered nowhere. After about 15 attempts I gave up on trying to reach anyone at barrister or even being able to leave a message. So much for the "commercial support" line.
I then called the customer to let them know that I was unable to access software which I was told was necessary for the restore to work (I was supposed to roll-back the BIOS as the new BIOS doesn't work with the restore CD). So, knowing that the BIOS was incompatible with the restore CD (This didn't seem logical to me, but this is what the paperwork said and the dispatcher) I told the customer that I would have to wait until I could contact Barrister for access to this ISO.
The customer was not too upset, he was understanding. I apologized for inconveniencing him and I wanted to tell him how ****** I was at Barrister as I had already spent 3-4 hours reading all of those pages they sent and then trying to contact anyone at the company. He said he was pretty upset with the service company and Best Buy, both had given him a run around.
I then get a call from some girl at Barrister in a self-righteous, condescending tone telling me she just received a phone call from the customer who had told her exactly what I had told him. She categorically denied any responsibility and said she was fining me $100 for this incident, lol. Considering this is my second job, the first of which I never received payment because of some "tax paperwork" problem which wasn't discovered until I complained about no payment after 45+ days. So Now they are not paying me for the fist call I completed and charging me for a second call which they didn't send the proper login information for.
For Barrister being such a "large" company I don't understand how they don't have a better call distribution center. I have 6-8 different phone numbers to contact them and half never work. It is a nightmare. Don't they know that they can have all their employees under one phone number? It would sure be easier than the mess they have setup. Instead of them being so "proud" that it is the first and only nationally run company owned by a woman, they should take pride in their employee and customer satisfaction which is where true pride should lie.
If anyone is thinking about doing work for barrister, I would have to advise against it. It is a total waste of time on many levels (60+ pages of PDF for one motherboard replacement!!!?) one of the worst being the emails telling us that they have changed the rate on open work orders. They always start at an extremely low rate and work up $5-10 each time. So you will get email's telling you the rate has changed, then you check to see if it is acceptable to you and the rate is often the same! So you just wasted 3-4 mins checking. When this happens 10+ times a day, you soon have wasted 30-45 mins of your day checking rates that they haven't changed yet they emailed saying that they have.
I hope others don't have the same issues I am having with them. Out of 2 jobs, 2 have been nightmares, the first was a 100% misdiagnosis by the prior tech and I had to spend MUCH more time figuring out what the real problem was and I never got paid for the original diagnosis fix or my correct diagnosis and then this debacle.
So who else here loves Barrister!
