advise needed busy one man shop

If a system is really bad and it's not a hardware issue or a nuke and pave, I occassionally use TronScript.

"It aims to automate ~87% of the tedious work in getting a badly-running Windows system back on its feet (clicking "next" in a/v scan windows, etc); with much left to the discretion of the tech."

The different stages of the script are documented:

Prep > Tempclean > De-bloat > Disinfect > Repair > Patch > Optimize > Wrap-up


As far as I can tell it's maintainted by the community, though over the years it's been very active.
This is really cool. I'm just picking it apart to see different components I can use for my RMM scripts
 
I'm one that won't use a KVM on a customer machine. Too much strangeness occasionally that makes you wonder is the problem really the customer machine or is the KVM doing strange things again? I don't need that uncertainty when working through problems on a customer machine. I do use a KVM across my bench machines (Windows bench computer and several Linux machines I use for recovery). Still - I don't like snapping (KVMing) in and out of machines that are in the middle of recovery operations......
 
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