advise needed busy one man shop

GRIMTECH

New Member
Reaction score
2
Location
victoria, australia
Heelo Fellow Technicians,

i never thought id find myself in this situation but i have, I cant find any techs in our area , and the young ones all want more money than myself, with no skill, is there any advanced kvm or AI computer that i can connect 5 -10 laptops to and say one needs updates, one needs virus removal, and i enter the cammands and it sorts it to the best it can and then generates a report to me via email and i run my eyes over to to confirm its resolved, i know it soumds like a dream but im spinning on the spot making zero because im running around like a manic lol (ps im not a manic lol)
 
Are you doing a good portion of this remotely?? That helps me tremendously as a one man band.

Teamviewer with using the contacts and setup a lot of these where I can sign in unattended when needed.
 
I'm also a one man shop. Country town main street store with workshop out the back. My workshop activities get interrupted randomly by customers walking in to the shop, some buying ink cartridges or accessories. Most walk-ins need some discussion to help them, e.g. choosing a refurb or new PC/laptop order, or trying to get a problem description out of them!

I've had a second tech at various times over the years, but slower trading periods means the business can't sustain that. When it's busy I'm run off my feet, but I survive!

During Australia's covid scare I reduced my hours because business was slow, now there's no covid issues (we're lucky here in regional NSW) I've kept the reduced shopfront hours (9-4pm and not open Saturday mornings any more). I usually stay in the workshop until 5 or later, when I have a backlog of jobs. I can also do appointments after 4, or on Saturdays. Or when quieter I knock off early which helps the sanity!

Fabs AutoBackup Pro is a great help. I also have a 4-port KVM plus an extra dedicated monitor/keyboard.

I use SMS or email as much as possible for notifying customers of job completion, or quotes etc. Saves time and replies don't interrupt other activities.

For established customers I sometimes do remote help, and for that I just use Quick Assist because it's free and pre-installed on every Windows 10 computer.

Hope some of this helps.
 
but i have, I cant find any techs in our area , and the young ones all want more money than myself
I'm not sure I understand what you're asking here?
Why are you looking for techs in your area?
If you are the only Tech in your area and you are cheaper than the "young ones" my are you making "zero?"

It sounds to me like you are in candyland tbh.

Are you doing a good portion of this remotely?? That helps me tremendously as a one man band.

Teamviewer with using the contacts and setup a lot of these where I can sign in unattended when needed.
This ^^
Since the Covid-19 issues much of my business moved online. It's worked out great for me.
I still have walkins which I dont mind.

Get setup with an RMM. You can print reports, run scripts to automate a lot of things and free up some time for benchwork.

Hope this helps.
 
is there any advanced kvm or AI computer that i can connect 5 -10 laptops to and say one needs updates, one needs virus removal, and i enter the cammands and it sorts it to the best it can and then generates a report
That's called MSP. I'll plug what I use, Pulseway (though there are plenty of others) and you can push updates and virus scans without even needing to log into a machine. And yes, you can generate reports.
 
So with response to the replies, even thou it was hanging **** lol, still gave me great ideas to use even thou its plain obvious, when you got jobs coming at you 10-fold daily and only the worst problems whilst solo, it's very easy to overlook the simple things, I have been using my connect wise screen connect on each machine as they come in the door, and turning off hibernation works a treat as well I already have my toolbox configured, but I prefer the KVM approach for workshop machines over using remote access software, and Australian techs recommend any? PS: hang as much **** as you want but give me the answers at least, where all friends here yeah? lol
 
I'm a one man army as well. I'm 90% MSP right now. Still have the odd straggler residential goof that calls me for stupid ****. (I can't click on this link to make my zoom meeting work!)

I'm fully automated and use NinjaRMM with Emsisoft Console. I literally do everything with a click. I can access command/Shell from it, check task manager, services, you name it. "Did you turn it off and on again? No, okay let me do that for you". Like my grand father always taught me. Work smart. Not hard.
 
KVM's up to 4 machines are very reasonable over here. Maybe $30-45. 8-10+ is another story, maybe 250+. Another thought is you enable RDP on the target except that RDP is no longer an option on W10 Home. But if you're doing a managed customer I'd think you'd have a remote access app already installed.
 
I prefer the KVM approach for workshop machines over using remote access software, and Australian techs recommend any?
This is the KVM I use:
4-Port PS/2-USB VGA/Audio KVMP™ Switch with OSD - CS1734B, ATEN Desktop KVM Switches | ATEN ANZ

All the ATEN desktop KVM switches are good. Don't get the cheaper "compact" type. You will also need DVI/HDMI/DP to VGA adapters for various PCs that end up on your workbench.

ATEN products are available from distributor Leader www.leadersystems.com.au
 
Back when I was still all by myself, I tried KVMs but frankly, had a very hard time keeping straight which computer I was connected to. More than once I typed or ran the command intended for computer #2 on Computer #1. That can be a simple mistake, or a catastrophic one depending on what you are doing. As soon as I could I got rid of my KVMs and setup separate stations.
 
Back when I was still all by myself, I tried KVMs but frankly, had a very hard time keeping straight which computer I was connected to. More than once I typed or ran the command intended for computer #2 on Computer #1. That can be a simple mistake, or a catastrophic one depending on what you are doing. As soon as I could I got rid of my KVMs and setup separate stations.
Same. I would actually change the background to a solid color with customer name across the top. Then I discovered a utility that superimposes all kinds of info on the dekstop. BGInfo.
 
Same. I would actually change the background to a solid color with customer name across the top. Then I discovered a utility that superimposes all kinds of info on the dekstop. BGInfo.
I used to use BGInfo all the time, but had problems with Win 8/10 because on each reboot Win 8/10 would regenerate the background that wiped out BGInfo's data. Has that been fixed?
 
I used to use BGInfo all the time, but had problems with Win 8/10 because on each reboot Win 8/10 would regenerate the background that wiped out BGInfo's data. Has that been fixed?
I've not seen that problem. I just ran it and rebooted several times without seeing anything change. There's also a 'dekstop watermark' utility on the lower right of UVK's home screen that's pretty handy. Not quite as thorough as BGInfo, but enough to help keep yuo on the right machine.
 
I tried KVMs but frankly, had a very hard time keeping straight which computer I was connected to.
The trick is to have workbench positions with the cables hanging from a hook for each position. The positions correspond with button 1/2/3/4, first one being my permanent workbench machine so there's really only up to 3 positions to keep track of. There can still be a few mistakes at first, e.g. after being interrupted then going back to the workbench, but I've learnt to check the KVM LED indicating which workbench position is active. After getting used to it, a KVM is very efficient
 
Heelo Fellow Technicians,

i never thought id find myself in this situation but i have, I cant find any techs in our area , and the young ones all want more money than myself, with no skill, is there any advanced kvm or AI computer that i can connect 5 -10 laptops to and say one needs updates, one needs virus removal, and i enter the cammands and it sorts it to the best it can and then generates a report to me via email and i run my eyes over to to confirm its resolved, i know it soumds like a dream but im spinning on the spot making zero because im running around like a manic lol (ps im not a manic lol)
Hey fellow aussie! I remote into each device and run d7x to automate system clean, malware removal and updates and fabs for data transfer - https://www.d7xtech.com/ https://www.fpnet.fr/ my kvm comes in handy too or you could check out Repairtech https://www.repairtechsolutions.com/techsuite/ for automated repairs
 
Back when I was a lone tech during peak periods, things could get busy and customers in the GeekSquad area sometimes expected 2-4 Hour turnaround for new systems to be setup, so I built a batch based script to automate it for me. I still have a copy of it if you are interested. I haven't updated it in some time. It basically had the ability to install apps (which I updated every couple of weeks) plus installed the typical C+ runtimes, .NET etc.

One tool that I often use is the Windows Update Assistant, great for automating an update to the latest release, it will download, update and reboot as many times is needed, you don't have to really worry about it much. Once the customer is on the latest release, that skips a few updates. Of course, this is for residential, business who don't want bleeding edge may be a different issue.

Part of the problem with one man shows is that you have to find a way to efficiently do things. Sometimes as hard as you try one system keeps throwing up flags, and you have to dedicate time to it. The key is to possibly increase rates or increase your lead time so you are not so under the gun.

I had a dedicated bench system for things like Clone, virus scan etc. There were four machines with a Startech USB KVM (Unless it's high end it's crap, but I found the StarTech to be great, never had an issue with disconnects etc.). Each machine had hot swap bays that I could put drives into (labelled clearly) so that another bench spot was available in case needed. (Our benches had lots of space underneath so you could safely stash a PC under there while it was scanning or cloning.)

That way you had a routine and you could check those 4 machines while doing other jobs.

We tried KVM for customer machines but it end up killing productivity. We left them in just in case, as sometimes there was a rush and we needed to hook a machine up right away, but generally they weren't used. We also had a network server with RAID that all backups were done on, so that helped keep things organized.

On the subject of remote apps, there is a license available from TeamViewer that is an unattended host app, and it has the ability to self delete after it's run (when it's instructed to) so that can help. It's been a while so not sure if the other vendors have something similar. I enjoyed that tool, it lets you work on a machine and when you are done you let it self delete, which for me was great when we had other techs, so I'd quickly finish it after work from home if it was an important job, then it would be ready in the morning.

There is also the option of hiring remote workers, but they would need to be vetted.
 
If a system is really bad and it's not a hardware issue or a nuke and pave, I occassionally use TronScript.

"It aims to automate ~87% of the tedious work in getting a badly-running Windows system back on its feet (clicking "next" in a/v scan windows, etc); with much left to the discretion of the tech."

The different stages of the script are documented:

Prep > Tempclean > De-bloat > Disinfect > Repair > Patch > Optimize > Wrap-up


As far as I can tell it's maintainted by the community, though over the years it's been very active.
 
Last edited:
Back
Top