indy-pc
Member
- Reaction score
- 2
- Location
- Indianapolis, IN
Here's a long story short:
I finished with a client's system doing a virus and bloatware removal. Everything checked out fine, so I returned the system. A couple of days later, my client calls and says I uninstalled some software that he needs (some sort of Adobe reader program that I've never heard of that they use at the library). It should just be a simple download and reinstall, right?
The problem is that when he runs the install file, he gets an error message of some sort saying that he needs the admin password. There is only one user account on this Win7 Home system (it would have admin rights by default) and there isn't a password set.
Has anyone else seen this before? I don't have the system on my bench right now. I'm trying to deduce the probable issue before I drive the 40min to his place (I'm a mobile tech) and look at it. I'd rather just walk him through it over the phone, but I'll make the drive if I need to.
I finished with a client's system doing a virus and bloatware removal. Everything checked out fine, so I returned the system. A couple of days later, my client calls and says I uninstalled some software that he needs (some sort of Adobe reader program that I've never heard of that they use at the library). It should just be a simple download and reinstall, right?
The problem is that when he runs the install file, he gets an error message of some sort saying that he needs the admin password. There is only one user account on this Win7 Home system (it would have admin rights by default) and there isn't a password set.
Has anyone else seen this before? I don't have the system on my bench right now. I'm trying to deduce the probable issue before I drive the 40min to his place (I'm a mobile tech) and look at it. I'd rather just walk him through it over the phone, but I'll make the drive if I need to.