A moment of Daft.

[Vyper28]

Early morning start today.. Missed coffee.

Get a call right on the mark of open.. stare at the phone for 3 rings, take a deep breath, pick up.

Nice old lady talks about her life and family for an eternity as i stare at a white wall in front of me... Finally she arrives at the summation of her story. Her daughter sent her a link to a photo album on line and it wont open.

I ask if she can open any links from email, she tries a few more and says no. Great, no problem, email link issue. "I can fix this by remoting in" I exclaim! I explain the cost and process and she is happy to not have to disconnect her machine and lug it in. I fire up my newly minted instant house call and sign in. I ask her for her email address and launch my invite template.

"I'm going to send you a brief email with a link in it that will launch my remote client, then we can fix your issue with email links!"

I blink and pause...

"Wait.. this wont work.."

I have to chuckle a little before I begin walking her through navigating to our company.instanthousecall.com url instead of sending the email.

Now I will go make coffee!

 

[Slaters Kustum Machines]

You know I have more than once emailed users at my FTJ that are having trouble with email. Force of habit I guess.

 

[PCSupportGlasgow]

I have to chuckle a little before I begin walking her through navigating to our company.instanthousecall.com url instead of sending the email.

Now I will go make coffee!

which is exactly why we have a BIG RED BUTTON on our homepage.

 

['putertutor]

which is exactly why we have a BIG RED BUTTON on our homepage.

I like that button!

I have on at least one occasion (probably more, but I may have blacked those out of my memory), told a customer who was unable to connect to the internet, that I could remote in and take a look at it. These are good items to put on the old resume.

 

[PCSupportGlasgow]

Tutor, we have all done it atleast once.

We placed the button for two reasons 1) so users who use search bar to find sites weren't taking ages to explain sub domain 2) gets them on our homepage at least once