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Every Customer, Every Time, No Excuses
Even good techs make mistakes. The best ones learn as much as they can from them. I had a situation with a client involving hard drive failure, and I screwed up. Here’s what we can learn from ...
VIEW POSTDealing with Client Questions
In my many years of dealing with computer repair clients, I occasionally get asked questions where I have to justify my prices. I have a handful of responses that I use to answer these questions and I
VIEW POSTOnline Backup as Your Only Backup? Think Twice.
These days, online backup companies are popping up all over the place. They are an affordable and convenient backup solution. So why do I have reservations about using them as my only backup solution?
VIEW POSTEasus Partition Manager – The Complete Partition Manager
Free for personal use and $31.96 for professional use, Easus Partition Manager is a great alternative to Symantecs “Partition Magic”. The main features of Easus Partition Manager are the ability
VIEW POSTTell Your Clients Where to Go!
In my last article I wrote about how I couldn’t help one of my clients because I couldn’t open up a certain laptop model. In this article I am going to talk about the next step which is telling
VIEW POSTMy Story About Doing The Right Thing
Yesterday, I had a client bring their laptop into my workshop because it kept turning off after a certain amount of time. My first guess was that it was overheating as I have seen this kind of thing before.
VIEW POSTTeraCopy Portable – Uninterrupted File Copying Tool
Imagine this, you have a clients computer on your workshop bench that is backing up 30 gig of their data to your portable hard drive before a format. You copy and paste the files through Windows and go
VIEW POSTAn Easy Way to Create a Virtual Machine
In one of my video podcasts, I showed the viewers how to remove a virus without the use of a virus scanner. To demonstrate this, I obviously didn’t want to infect my own computer. While I could have
VIEW POSTImportant Discussion for Computer Technicians
This post is about a very serious issue and I have to call upon all computer technicians to help us out with it. Its is big question that has been plaguing computer technicians all across the globe...
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