A big problem for computer technicians is trying to reproduce the error that the client is encountering. If we don’t know exactly what they did to cause it, it is hard to track down the problem. This is where an application built into Windows 7 called “Problem Step Recorder” can help.
Windows 7 Problem Step Recorder will record the steps that either you or your client take that will eventually result in a certain computer problem. Once you have finished recording the steps, it outputs each step as a screenshot and puts them in an MHT document (webpage). It will also include a text only description of the steps down the bottom of the page. It will then place all the contents of this recording into a ZIP file so that it can be easily emailed.
You could also use this application to create a step-by-step guide for your client on how to do a certain tasks like burn a CD, get pictures off the digital camera and more.
To use it, Goto Start “Menu > Run” and type: psr
Special thanks to AcadianaPC for recommending this.