Windows 7 Problem Step Recorder – Create Step By Step Recordings

A big problem for computer technicians is trying to reproduce the error that the client is encountering. If we don’t know exactly what they did to cause it, it is hard to track down the problem. This is where an application built into Windows 7 called “Problem Step Recorder” can help.

Windows 7 Problem Step Recorder will record the steps that either you or your client take that will eventually result in a certain computer problem. Once you have finished recording the steps, it outputs each step as a screenshot and puts them in an MHT document (webpage). It will also include a text only description of the steps down the bottom of the page. It will then place all the contents of this recording into a ZIP file so that it can be easily emailed.

You could also use this application to create a step-by-step guide for your client on how to do a certain tasks like burn a CD, get pictures off the digital camera and more.


Problem Steps Recorder


To use it, Goto Start “Menu > Run” and type: psr

More Information

Special thanks to AcadianaPC for recommending this.

Bryce Whitty

About the Author

Bryce Whitty
More articles by me...
Bryce is an Australian computer technician and the founder of Technibble. He started his computer repair business when he was 17 years old and is still running it 9 years later. He is an avid traveller and spends at least a month of the year in another country.

Comments (15)

  • Rain says:

    This is very useful for problem recording, in addition to that if You need something for tutorial porposes, i advise Screentoaster


  • Aaron says:

    This is a very useful tool. I decided to do a little research and found that Microsoft also has a standalone version of this tool that works with Windows XP and Windows Vista.

    It is just called Screen Recorder.

    Download Site:
    How-to use article:

    I can’t say I have used it myself but it might be helpful for those who don’t have Windows 7 yet.

  • jizzyburnizzy says:

    I havent come across Probelm Step Recorder yet and I can already see the benefits. sounds like a great application. Thank you!

  • technotch says:

    I think this will be more useful for creating step solutions or a tutorial since most users wont even bother recording any problem. they rather have you check their pc and show you the error.

  • Oh wow what a great idea for a program…I will certainly use that on repair jobs.

  • jross says:

    Thanks Bryce. Like most other techs, I’m coming up to speed on Windows 7 and appreciate any new information on W7.

    I agree with technotch. I’ve used Camstudio which is great but I think the ability to have screenshots and text created automatically should be great for documentation.

  • Luis says:

    This is great! thanks Bryce and AcadianaPC very useful

  • Bryce, thanks for the article. What I’m working on is the ability to go through the steps over the phone without looking at any reference material. That way I can multitask during those “I don’t know what happened” tech support calls.

  • I used this a few months back when a client kept losing their Internet connection and therefore couldn’t use my remote support software. Definitely can come in handy, especially since it’s already installed.

  • Between this problem recorder and screen toaster, these sure have been helpful in getting us the info we need. Great article, thanks!

  • Very good idea Bryce. I may try to use this for users who use Windows 7.

  • This is great! thanks Bryce and AcadianaPC very useful

  • This is new thing I got to know. I used it and its really helpful. Everyone should use it.

  • Wow. Its amazing what we don’t know is hiding in the submenus of our OS. Thanks a lot Bryce

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