thecomputerguy
Well-Known Member
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Non-MSP client calls me and says his 4 year old iMac 27" won't turn on after a power outage. I explain to him all the basic troubleshooting measures and tell him if it won't turn on he should see if it's still under warranty. Thankfully I had set him up with a Time Machine backup years ago that is current so the transition should be relatively smooth.
I explain to him that this is not something I would take apart, I don't do that type of repair anymore.
He takes it to Apple, it's out of warranty of course, and they explain to him that he should just buy a new one because the repair will be long and almost as expensive as the product itself (typical).
So he's bugging me all weekend about he's going to buy a new computer and he wants to get it to me. I offer to let him drop it off at my house because he's generally a chill dude (I typically work out of my office). He says he's going to drop it off on Saturday at my house (I'm slightly irritated that this has to happen). I text him in the morning and give him my schedule. He says "oh sorry I'm out of town I'll need to get it to you on Sunday." I explain that won't work, it's mothers day I will be out all day until 6PM (more irritated). I text him and tell him I'm home at 6PM and he said he's going to buy it tomorrow and bring it straight to me (more irritated). I text him my schedule Monday and he never gets back to me. Tuesday at 6am he says he wants to bring it over. I explain my schedule and tell him he can't drop it off until 9am. His assistant drives over at 11am (most irritated) and drops it off and wants it done ASAP.
I unbox it and find out that he hasn't bought an iMac again ... NO. He buys a $600 POS Mac Mini with 256GB storage and 8GB of RAM then buys a $1700 FREAKING DOLLAR 27" STUDIO SCREEN FOR HIS POS MAC MINI.
In my head I'm thinking OK well, you went from a 27" iMac with 16GB of RAM and 1TB of storage TO THIS? I'm skeptical so I unbox the Mac Mini and hook up the Time Machine backup for restore to find out that the restore exceed the storage capacity of the Mac Mini by DOUBLE. His restore from Time Machine is over 500GB's.
So I guess my options are to set this up as a clean Mac, login to his iCloud and do the Desktop/Documents sync and .... THATS IT RIGHT?
My guess is this thing will be completely full in less than a year. Didn't consult me whatsoever about specs, just went and bought the cheapest thing they had in stock with the most expensive 27" you can possibly buy FOR WHAT? Email and Calendar, that's it. He does also have about 200GB of pictures and 150GB of music in the Time Machine backup.
I looked up online when a 16GB + 1TB Mac mini can be delivered and it looks like 15-16 days.
I really hope he doesn't want me to try and make this work, I REALLY do not want to set this up as a fresh Mac, sounds like an ongoing support nightmare.. People man Jeez!@
He probably should have spent the $1600 on the 16GB + 1TB option in the first place.
I explain to him that this is not something I would take apart, I don't do that type of repair anymore.
He takes it to Apple, it's out of warranty of course, and they explain to him that he should just buy a new one because the repair will be long and almost as expensive as the product itself (typical).
So he's bugging me all weekend about he's going to buy a new computer and he wants to get it to me. I offer to let him drop it off at my house because he's generally a chill dude (I typically work out of my office). He says he's going to drop it off on Saturday at my house (I'm slightly irritated that this has to happen). I text him in the morning and give him my schedule. He says "oh sorry I'm out of town I'll need to get it to you on Sunday." I explain that won't work, it's mothers day I will be out all day until 6PM (more irritated). I text him and tell him I'm home at 6PM and he said he's going to buy it tomorrow and bring it straight to me (more irritated). I text him my schedule Monday and he never gets back to me. Tuesday at 6am he says he wants to bring it over. I explain my schedule and tell him he can't drop it off until 9am. His assistant drives over at 11am (most irritated) and drops it off and wants it done ASAP.
I unbox it and find out that he hasn't bought an iMac again ... NO. He buys a $600 POS Mac Mini with 256GB storage and 8GB of RAM then buys a $1700 FREAKING DOLLAR 27" STUDIO SCREEN FOR HIS POS MAC MINI.
In my head I'm thinking OK well, you went from a 27" iMac with 16GB of RAM and 1TB of storage TO THIS? I'm skeptical so I unbox the Mac Mini and hook up the Time Machine backup for restore to find out that the restore exceed the storage capacity of the Mac Mini by DOUBLE. His restore from Time Machine is over 500GB's.
So I guess my options are to set this up as a clean Mac, login to his iCloud and do the Desktop/Documents sync and .... THATS IT RIGHT?
My guess is this thing will be completely full in less than a year. Didn't consult me whatsoever about specs, just went and bought the cheapest thing they had in stock with the most expensive 27" you can possibly buy FOR WHAT? Email and Calendar, that's it. He does also have about 200GB of pictures and 150GB of music in the Time Machine backup.
I looked up online when a 16GB + 1TB Mac mini can be delivered and it looks like 15-16 days.
I really hope he doesn't want me to try and make this work, I REALLY do not want to set this up as a fresh Mac, sounds like an ongoing support nightmare.. People man Jeez!@
He probably should have spent the $1600 on the 16GB + 1TB option in the first place.
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