thecomputerguy
Well-Known Member
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Backup for Office 365 has kind of been an area of my business that I've neglected for some time, but it's something I'd like to begin so that I can further the redundancy of my clients, add a line item for MSP, and lower my overall liability.
There are some bullet points that I keep circling back to that I'm curious as to what others thoughts are, and how you would answer them when attempting this up sale into your MSP platform.
Below are some questions that my client, or even I might have while explaining the purpose of the product (DropSuite).
General:
We've been with you for X years, and used O365 for X years, why now all of the sudden do we need this, we've never had a problem before?
Exchange:
When we delete something doesn't it just go to our Deleted items and we can recover it from there?
So you say our Deleted Items has a retention policy of 30-days, don't you think I'd know if I deleted something on accident by that point?
Even after it's permanently deleted, can't we still retrieve it for 14-days?
OneDrive:
When I delete something can't I just grab it back from my recycle bin after I delete it?
If I delete something and empty my recycle bin don't I have 30-days to recover it, don't you think I'd know if I deleted something on accident by that point?
If I make a mistake on a file can't I just revert it back to it's previous version?
Teams Data:
We just use teams for chat and video conferencing, why would we need to back that up?
Sharepoint Data:
If an employee deletes something from a synced Teams folder, can't we just find it in their recycle bin?
If we can't find it in there isn't there a recycle bin for our Server? (Sharepoint Library).
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I think the above are all valid questions that I might need to answer when trying to sell this product. I can very much see a purpose in this in the event that someone renames a file, or moves a file into a different directory mistakenly and how it might be difficult to retrieve something like that but I'm curious as to how others would answer the questions above.
I also understand retention wise I can have Dropsuite extend retention far longer than 30 days, which of course is a benefit.
I also understand the MS is not responsible for backing up your data, so in the event that something catastrophic happens for one reason or another whether it be on the MS end or the user end, it's not MS's problem no matter what.
@YeOldeStonecat
There are some bullet points that I keep circling back to that I'm curious as to what others thoughts are, and how you would answer them when attempting this up sale into your MSP platform.
Below are some questions that my client, or even I might have while explaining the purpose of the product (DropSuite).
General:
We've been with you for X years, and used O365 for X years, why now all of the sudden do we need this, we've never had a problem before?
Exchange:
When we delete something doesn't it just go to our Deleted items and we can recover it from there?
So you say our Deleted Items has a retention policy of 30-days, don't you think I'd know if I deleted something on accident by that point?
Even after it's permanently deleted, can't we still retrieve it for 14-days?
OneDrive:
When I delete something can't I just grab it back from my recycle bin after I delete it?
If I delete something and empty my recycle bin don't I have 30-days to recover it, don't you think I'd know if I deleted something on accident by that point?
If I make a mistake on a file can't I just revert it back to it's previous version?
Teams Data:
We just use teams for chat and video conferencing, why would we need to back that up?
Sharepoint Data:
If an employee deletes something from a synced Teams folder, can't we just find it in their recycle bin?
If we can't find it in there isn't there a recycle bin for our Server? (Sharepoint Library).
----------------
I think the above are all valid questions that I might need to answer when trying to sell this product. I can very much see a purpose in this in the event that someone renames a file, or moves a file into a different directory mistakenly and how it might be difficult to retrieve something like that but I'm curious as to how others would answer the questions above.
I also understand retention wise I can have Dropsuite extend retention far longer than 30 days, which of course is a benefit.
I also understand the MS is not responsible for backing up your data, so in the event that something catastrophic happens for one reason or another whether it be on the MS end or the user end, it's not MS's problem no matter what.
@YeOldeStonecat